How are users autocreated in RT?

Hi all,

Can someone tell me all different ways that a ticket can be autocreated
.I know when he is added as a watcher a user can be created. When are
users auto created during ticket submission? Are tickets created from
the mailgate too?

Thanks,

Ahalya Nathan
Senior Programmer / Analyst
Information Technology, Metropolitan Utilities District
(402) 504-7180 phone

(402) 504-5180 fax

Hi all,

Can someone tell me all different ways that a ticket can be autocreated .I
know when he is added as a watcher a user can be created. When are users
auto created during ticket submission? Are tickets created from the mailgate
too?
I don’t remember exactly, but there is something like “sub
LoadOrCreate” in lib/RT/User_Overlay.pm.

Thanks,

Ahalya Nathan
Senior Programmer / Analyst
Information Technology, Metropolitan Utilities District
(402) 504-7180 phone

(402) 504-5180 fax


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