We went recently through an upgrade from 3.2.2 to 4.0.5.
After the upgrade someone created a reminder. It now shows “Couldn’t find Ticket for reminder 75710. Please contact administrator.” I tested a reminder on another ticket, that one is working fine, but I can’t find how it is linked to the ticket I created on in the database. I was trying to find that, so I can figure out the 75710, why it can’t find it’s relation. So far the user, who created the reminder hasn’t gotten back to me on which he created it.
Ulf.
Ulf,
Reminders are Tickets with the type = “reminder” and they are linked to
other tickets via the LINKS table like any other ticket relationship.
Your problem could stem from the fact that the older versions of RT did not
automatically resolve a reminder when the ticker was resolved (not a
problem now) so you could have reminder left over from before that was
linked to a ticket that is now resolved.
Just a thought.
KennOn Sun, Mar 11, 2012 at 12:05 PM, Ulf Zimmermann ulf@openlane.com wrote:
We went recently through an upgrade from 3.2.2 to 4.0.5.
After the upgrade someone created a reminder. It now shows “Couldn’t find
Ticket for reminder 75710. Please contact administrator.” I tested a
reminder on another ticket, that one is working fine, but I can’t find how
it is linked to the ticket I created on in the database. I was trying to
find that, so I can figure out the 75710, why it can’t find it’s relation.
So far the user, who created the reminder hasn’t gotten back to me on which
he created it.
Ulf.
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Kenneth Crocker
Sent: Sunday, March 11, 2012 1:14 PM
To: RT User List
Subject: Re: [rt-users] How are Reminders linked to tickets?
Ulf,
Reminders are Tickets with the type = “reminder” and they are linked to other tickets via the LINKS table like any other ticket relationship.
Your problem could stem from the fact that the older versions of RT did not automatically resolve a reminder when the ticker was resolved (not a problem now) so you could have reminder left over from before that > was linked to a ticket that is now resolved.
The reminder was created on a ticket, which was created after the upgrade. That ticket is also no resolved yet. End-user got back to me to tell me the ticket number.