Hooks to an external application

I have a need to connect a specific queue in my RT to an external
application for specific entries. For example, if a user requests a new
account to be made in the ‘Remote Accounts’ queue and IS a member of the
proper group AND all the required fields are filled - kick off an
external application to build the account and await final 'okey dokey’
from the admin to send out the ‘new account info email’ and finalize
it. …and then modify the same methods for other account changes/requests.

Are there any folx out there that either know where to look for an
example of this sort of thing (I have looked, but came up dry) or that
have such a thing they are willing to share? I already have the account
building application completed, I just need RT to trigger it somehow. I
assume scrips are the way, but am having difficulty wrapping my head
around the ‘how’ of it. Is there more documentation somewhere or
examples on usage that area long this line?

Thanks in advance,

Garth Johnson

I have a need to connect a specific queue in my RT to an external
application for specific entries. For example, if a user requests a new
account to be made in the ‘Remote Accounts’ queue and IS a member of the
proper group AND all the required fields are filled - kick off an
external application to build the account and await final 'okey dokey’
from the admin to send out the ‘new account info email’ and finalize
it. …and then modify the same methods for other account changes/requests.

Are there any folx out there that either know where to look for an
example of this sort of thing (I have looked, but came up dry) or that
have such a thing they are willing to share? I already have the account
building application completed, I just need RT to trigger it somehow. I
assume scrips are the way, but am having difficulty wrapping my head
around the ‘how’ of it. Is there more documentation somewhere or
examples on usage that area long this line?
http://wiki.bestpractical.com/index.cgi?WriteCustomAction ?

Thanks in advance,

Garth Johnson


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