Homepage "tickets I own" link problem - with solution

Hello there,

I installed two new RT 3.6 systems from Debian package and with both I experienced
a problem with homepage. To my surprise not the same problem. According to README
i install RT, update config, configure apache, mailgate etc. and I end up with
nice and shiny RT on the root of my web server, but … Unowned tickets are OK,
it means clicking the ID or subject takes me to ticket details. Whereas my tickets
have a correct link on ID (e.g. http:/mysite.net/Ticket/Display.html?id=1, but the
subject leads to:
emailMyName- Low-cost email address - 1GB email storage - Block spam - Web & POP3 email access - Get your name as your email address
on one server and to
http://ticket/Display.html?id=1 (exactly)

Oh my!!

I know exactly what I did and it comes to me just now during writing :slight_smile:

So the answer for anyone with same troubles as me - edit WebPath and WebBaseURL
in RT_SiteConfing.pm BEFORE creating the database (with rt-setup-database-3.6) :slight_smile:
Learn from my mistake.

If you’ve already done this, delete items "Search - My Tickets“ and „Search - Unowned
Tickets“ id ‘attributes’ table in RT DB and run this little script:
for y in schema acl insert; do
/usr/sbin/rt-setup-database-3.6 --action $y --datadir /etc/request-tracker3.6/upgrade/3.5.1/ --dba rtuser --dba-password wibble;

Well, writing to mailing list could realy solve your problems :slight_smile:

Thanks for everyone’s attention.

Have a nice day

Tomáš Valenta