Homepage display question

To all,

 I haven't heard from anyone yet. I'm on RT 3.6.6  and have set my 

homepage configuration as:

Set($HomepageComponents, [qw(Quicksearch MySupportQueues MyReminders
RefreshHomepage)]);

 "MyAdminQueues" does show as an option and neither does 

“QuickCreate”, which is correct. However, on the bottom of every User’s
homepage, The “QuickCreate” option is there, even though it was not
selected (AND ALSO NOT available as a choice). I do not understand how
that can happen. Anyone with an idea on that problem? Thanks.

Kenn
LBNL

I suspect that was an option that existed in individual preferences.
Have you tried having a user hit the Reset to default button under their
At-a-glance prefs? Have you set defaults (or is that only a 3.8.x thing?)?

The config file option, I think, only displays what is available when
you set up your own page, I don’t believe it disables something which is
already set.

Kenneth Crocker wrote:

To all,

 I haven't heard from anyone yet. I'm on RT 3.6.6  and have set my 

homepage configuration as:

Set($HomepageComponents, [qw(Quicksearch MySupportQueues MyReminders
RefreshHomepage)]);

 "MyAdminQueues" does show as an option and neither does 

“QuickCreate”, which is correct. However, on the bottom of every User’s
homepage, The “QuickCreate” option is there, even though it was not
selected (AND ALSO NOT available as a choice). I do not understand how
that can happen. Anyone with an idea on that problem? Thanks.

Kenn
LBNL


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

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Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
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Drew Barnes
Applications Analyst
Network Resources Department
Raymond Walters College
University of Cincinnati

Drew,

Well, obviously, I could be wrong, but it was my understanding that the 

point of the selection list for a home page was to determine what was to
be displayed. If it is NOT on the selection list and is NOT selected, I
don’t understand why it is displayed. I’m surprised no one else has
noticed this.

Kenn
LBNLOn 11/4/2008 11:22 AM, Drew Barnes wrote:

I suspect that was an option that existed in individual preferences.
Have you tried having a user hit the Reset to default button under their
At-a-glance prefs? Have you set defaults (or is that only a 3.8.x thing?)?

The config file option, I think, only displays what is available when
you set up your own page, I don’t believe it disables something which is
already set.

Kenneth Crocker wrote:

To all,

 I haven't heard from anyone yet. I'm on RT 3.6.6  and have set my 

homepage configuration as:

Set($HomepageComponents, [qw(Quicksearch MySupportQueues MyReminders
RefreshHomepage)]);

 "MyAdminQueues" does show as an option and neither does 

“QuickCreate”, which is correct. However, on the bottom of every
User’s homepage, The “QuickCreate” option is there, even though it was
not selected (AND ALSO NOT available as a choice). I do not understand
how that can happen. Anyone with an idea on that problem? Thanks.

Kenn
LBNL


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

I meant the user had prefs set up before you changed the config file
option. AFAIK the config file option only lists what shows is
available, it doesn’t actually remove a pref that is already set
individually. Check in the Attributes table with select * from
Attributes where Name like ‘%HomepageSettings’; Those are serialized
preferences for the RT-at-a-glance pages.

One should be for RT::System, while any others will be for RT::User and
an id in the next field. I believe you can blow those away (after
backing up your db) to reset their views.

I can’t find it at the moment but I believe there was a write-up on the
wiki for how to reset those prefs for everyone to be what you want.

Kenneth Crocker wrote:

Drew,

Well, obviously, I could be wrong, but it was my understanding 

that the point of the selection list for a home page was to determine
what was to be displayed. If it is NOT on the selection list and is
NOT selected, I don’t understand why it is displayed. I’m surprised no
one else has noticed this.

Kenn
LBNL

I suspect that was an option that existed in individual preferences.
Have you tried having a user hit the Reset to default button under
their At-a-glance prefs? Have you set defaults (or is that only a
3.8.x thing?)?

The config file option, I think, only displays what is available when
you set up your own page, I don’t believe it disables something which
is already set.

Kenneth Crocker wrote:

To all,

 I haven't heard from anyone yet. I'm on RT 3.6.6  and have set 

my homepage configuration as:

Set($HomepageComponents, [qw(Quicksearch MySupportQueues MyReminders
RefreshHomepage)]);

 "MyAdminQueues" does show as an option and neither does 

“QuickCreate”, which is correct. However, on the bottom of every
User’s homepage, The “QuickCreate” option is there, even though it
was not selected (AND ALSO NOT available as a choice). I do not
understand how that can happen. Anyone with an idea on that problem?
Thanks.

Kenn
LBNL


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Drew Barnes
Applications Analyst
Network Resources Department
Raymond Walters College
University of Cincinnati

Drew,

Super info. Thanks. I'll test it out and see what happens. However, I 

did have a user that was a first time use and her homepage also had the
"QuickCreate" at the bottom of the page. Anyway, as long as I can get
ride of it, I’ll be OK. Thanks again.

Kenn
LBNLOn 11/4/2008 1:16 PM, Drew Barnes wrote:

I meant the user had prefs set up before you changed the config file
option. AFAIK the config file option only lists what shows is
available, it doesn’t actually remove a pref that is already set
individually. Check in the Attributes table with select * from
Attributes where Name like ‘%HomepageSettings’; Those are serialized
preferences for the RT-at-a-glance pages.
One should be for RT::System, while any others will be for RT::User and
an id in the next field. I believe you can blow those away (after
backing up your db) to reset their views.

I can’t find it at the moment but I believe there was a write-up on the
wiki for how to reset those prefs for everyone to be what you want.

Kenneth Crocker wrote:

Drew,

Well, obviously, I could be wrong, but it was my understanding 

that the point of the selection list for a home page was to determine
what was to be displayed. If it is NOT on the selection list and is
NOT selected, I don’t understand why it is displayed. I’m surprised no
one else has noticed this.

Kenn
LBNL

On 11/4/2008 11:22 AM, Drew Barnes wrote:

I suspect that was an option that existed in individual preferences.
Have you tried having a user hit the Reset to default button under
their At-a-glance prefs? Have you set defaults (or is that only a
3.8.x thing?)?

The config file option, I think, only displays what is available when
you set up your own page, I don’t believe it disables something which
is already set.

Kenneth Crocker wrote:

To all,

 I haven't heard from anyone yet. I'm on RT 3.6.6  and have set 

my homepage configuration as:

Set($HomepageComponents, [qw(Quicksearch MySupportQueues MyReminders
RefreshHomepage)]);

 "MyAdminQueues" does show as an option and neither does 

“QuickCreate”, which is correct. However, on the bottom of every
User’s homepage, The “QuickCreate” option is there, even though it
was not selected (AND ALSO NOT available as a choice). I do not
understand how that can happen. Anyone with an idea on that problem?
Thanks.

Kenn
LBNL


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Kenn,

Fresh in the morning helps greatly. Found the link that should help
you. http://wiki.bestpractical.com/view/ChangeDefaultRTAtAGlance

Drew

Kenneth Crocker wrote:

Drew,

Super info. Thanks. I'll test it out and see what happens. 

However, I did have a user that was a first time use and her homepage
also had the “QuickCreate” at the bottom of the page. Anyway, as long
as I can get ride of it, I’ll be OK. Thanks again.

Kenn
LBNL

I meant the user had prefs set up before you changed the config file
option. AFAIK the config file option only lists what shows is
available, it doesn’t actually remove a pref that is already set
individually. Check in the Attributes table with select * from
Attributes where Name like ‘%HomepageSettings’; Those are serialized
preferences for the RT-at-a-glance pages.
One should be for RT::System, while any others will be for RT::User
and an id in the next field. I believe you can blow those away
(after backing up your db) to reset their views.

I can’t find it at the moment but I believe there was a write-up on
the wiki for how to reset those prefs for everyone to be what you want.

Kenneth Crocker wrote:

Drew,

Well, obviously, I could be wrong, but it was my understanding 

that the point of the selection list for a home page was to
determine what was to be displayed. If it is NOT on the selection
list and is NOT selected, I don’t understand why it is displayed.
I’m surprised no one else has noticed this.

Kenn
LBNL

I suspect that was an option that existed in individual
preferences. Have you tried having a user hit the Reset to default
button under their At-a-glance prefs? Have you set defaults (or is
that only a 3.8.x thing?)?

The config file option, I think, only displays what is available
when you set up your own page, I don’t believe it disables
something which is already set.

Kenneth Crocker wrote:

To all,

 I haven't heard from anyone yet. I'm on RT 3.6.6  and have 

set my homepage configuration as:

Set($HomepageComponents, [qw(Quicksearch MySupportQueues
MyReminders RefreshHomepage)]);

 "MyAdminQueues" does show as an option and neither does 

“QuickCreate”, which is correct. However, on the bottom of every
User’s homepage, The “QuickCreate” option is there, even though it
was not selected (AND ALSO NOT available as a choice). I do not
understand how that can happen. Anyone with an idea on that
problem? Thanks.

Kenn
LBNL


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly
Media. Buy a copy at http://rtbook.bestpractical.com

Drew Barnes
Applications Analyst
Network Resources Department
Raymond Walters College
University of Cincinnati