Home page... "Highest priority Tickets I own" Disappeared

RT Users
1

On the initial log in page to RT (Version 3.05, mysql, RedHat 9.0). The
list of tickets owned by the user logged in is not displaying. We had a
problem with the database and had to reconstruction some tables.

How can I add the list of tickets back?

Thanks in advance,
Jeff

2

You’ve changed rt’s database structure, right?
If so, how we could help you if don’t know what you’ve changed?

Jeff Thompson wrote:

3

Other than repairing (Maybe reconstructing was the wrong choice of
words) the tables no… The question where was this link by default in
the Database and how can I add it back in…

Thanks again,
JeffFrom: Ruslan U. Zakirov [mailto:cubic@acronis.ru]
Sent: Thursday, October 02, 2003 5:07 PM
To: Jeff Thompson
Cc: rt-users@lists.fsck.com
Subject: Re: [rt-users] Home page… “Highest priority Tickets I own”
Disappeared

You’ve changed rt’s database structure, right?
If so, how we could help you if don’t know what you’ve changed?

Jeff Thompson wrote:

On the initial log in page to RT (Version 3.05, mysql, RedHat 9.0).
The
list of tickets owned by the user logged in is not displaying. We had
a
problem with the database and had to reconstruction some tables.

How can I add the list of tickets back?

Thanks in advance,
Jeff

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4

On the initial log in page to RT (Version 3.05, mysql, RedHat 9.0). The
list of tickets owned by the user logged in is not displaying. We had a
problem with the database and had to reconstruction some tables.

How can I add the list of tickets back?

I ran into the same problem after doing something similar. I tried
adding some debug prints to Elements/MyTickets and it magically
started working. I removed the added statements and had inadvertently
removed the new line towards the end of the <%INIT> block. It still
worked. So I just went with it…

After the next upgrade, it worked fine without my local copy.

Michael

Michael S. Liebman m-liebman@northwestern.edu
http://msl521.freeshell.org/
“I have vision and the rest of the world wears bifocals.”
-Paul Newman in “Butch Cassidy & the Sundance Kid”