History Information

1

Hi,
how can we get the history information of a RT ticket in RT database. I checked RT database, currently it’s not available there. Can someone help?

2

You’d need to crawl the transactions table and match the ObjectId and Type to your ticket. What’re you trying to do?

3

I changed the Queue of an existing ticket using jumbo option . And i need history information of this change in RT Database.

4

I tried by matching the ObjectId and type in transactions with the ticket .And it worked. Thank you so much .