how can we get the history information of a RT ticket in RT database. I checked RT database, currently it’s not available there. Can someone help?
You’d need to crawl the transactions table and match the ObjectId and Type to your ticket. What’re you trying to do?
I changed the Queue of an existing ticket using jumbo option . And i need history information of this change in RT Database.
I tried by matching the ObjectId and type in transactions with the ticket .And it worked. Thank you so much .