Hierarchical relationship views of tickets

Anybody else ever want to be able to browse tickets based on
parent/child or dependency relationships? Anybody implement it? :wink:

Regards,
Kevin Murphy

Anybody else ever want to be able to browse tickets based on
parent/child or dependency relationships? Anybody implement it? :wink:

I did. RT-View-Tree-1.4 - RT View-Tree Extension - metacpan.org

PGP.sig (186 Bytes)

Yes! I want to be able to view based on relationships. I haven’t put it
together yet, but some sort of forum style thread based view would be
perfect, especially if you could expand and collapse the nodes.

If we had a tree view object we could populate it.

Hmm…maybe we could output in xml and then use some perl add in?

Aaron Sallade’
Application Manager
PTSO of Washington
“Shared Technology for Community Health”
(206) 613-8938 Desk
(206) 521-8833 Main
(206) 613-5078 Fax
asallade@ptsowa.org-----Original Message-----
From: Kevin Murphy [mailto:murphy@genome.chop.edu]
Sent: Tuesday, April 08, 2008 6:44 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Hierarchical relationship views of tickets

Anybody else ever want to be able to browse tickets based on
parent/child or dependency relationships? Anybody implement it? :wink:

Regards,
Kevin Murphy

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

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Jesse, is this tested on 3.6.6?

My mouth is watering already!

Aaron Sallade’
Application Manager
PTSO of Washington
“Shared Technology for Community Health”
(206) 613-8938 Desk
(206) 521-8833 Main
(206) 613-5078 Fax
asallade@ptsowa.orgFrom: Jesse Vincent [mailto:jesse@bestpractical.com]
Sent: Tuesday, April 08, 2008 7:21 PM
To: Kevin Murphy
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Hierarchical relationship views of tickets

Anybody else ever want to be able to browse tickets based on
parent/child or dependency relationships? Anybody implement it? :wink:

I did. RT-View-Tree-1.4 - RT View-Tree Extension - metacpan.org

Regards,
Kevin Murphy


The rt-users Archives

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Jesse, is this tested on 3.6.6?

Nope. I haven’t tried it in a couple years. Patches would be welcome
if it doesn’t work right. If you need us to fix it up, drop me a line
and we’ll get something figured out.

PGP.sig (186 Bytes)

Ok, I installed and am testing on 3.6.6 -
So far I have found the instead of treeing down into dependants
(DependsOn) it trees down into DependedOnBy, so that it shows a tickets
dependent parents, all the way up a chain, as dependent children.

Aaron Sallade’
Application Manager
PTSO of Washington
“Shared Technology for Community Health”
(206) 613-8938 Desk
(206) 521-8833 Main
(206) 613-5078 Fax
asallade@ptsowa.orgFrom: Jesse Vincent [mailto:jesse@bestpractical.com]
Sent: Tuesday, April 08, 2008 7:33 PM
To: Aaron Sallade
Cc: Kevin Murphy; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Hierarchical relationship views of tickets

Jesse, is this tested on 3.6.6?

Nope. I haven’t tried it in a couple years. Patches would be welcome
if it doesn’t work right. If you need us to fix it up, drop me a line
and we’ll get something figured out.

My mouth is watering already!

Aaron Sallade’
Application Manager
PTSO of Washington
“Shared Technology for Community Health”
(206) 613-8938 Desk
(206) 521-8833 Main
(206) 613-5078 Fax
asallade@ptsowa.org

-----Original Message-----
From: Jesse Vincent [mailto:jesse@bestpractical.com]
Sent: Tuesday, April 08, 2008 7:21 PM
To: Kevin Murphy
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Hierarchical relationship views of tickets

Anybody else ever want to be able to browse tickets based on
parent/child or dependency relationships? Anybody implement it? :wink:

I did. RT-View-Tree-1.4 - RT View-Tree Extension - metacpan.org

Regards,
Kevin Murphy


The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

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I implemented this for Asset Tracker. It could easily be ported for ticket
visualization. It uses GraphViz to create a clickable image map of object
relationships.On Tue, Apr 8, 2008 at 9:44 PM, Kevin Murphy murphy@genome.chop.edu wrote:

Anybody else ever want to be able to browse tickets based on
parent/child or dependency relationships? Anybody implement it? :wink:

Regards,
Kevin Murphy


The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

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I implemented this for Asset Tracker. It could easily be ported for
ticket visualization. It uses GraphViz to create a clickable image
map of object relationships.

Oh. That we have in 3.8 :)> On Tue, Apr 8, 2008 at 9:44 PM, Kevin Murphy murphy@genome.chop.edu wrote:

Anybody else ever want to be able to browse tickets based on
parent/child or dependency relationships? Anybody implement it? :wink:

Regards,
Kevin Murphy


The rt-users Archives

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PGP.sig (186 Bytes)

Point me in the right direction for the port and I’ll take a look :slight_smile:

Aaron Sallade’
Application Manager
PTSO of Washington
“Shared Technology for Community Health”
(206) 613-8938 Desk
(206) 521-8833 Main
(206) 613-5078 Fax
asallade@ptsowa.orgFrom: Todd Chapman [mailto:todd@chaka.net]
Sent: Tuesday, April 08, 2008 8:48 PM
To: Kevin Murphy
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Hierarchical relationship views of tickets

I implemented this for Asset Tracker. It could easily be ported for
ticket visualization. It uses GraphViz to create a clickable image map
of object relationships.

Google Code Archive - Long-term storage for Google Code Project Hosting. Wed, Apr 9, 2008 at 1:36 AM, Aaron Sallade asallade@ptsowa.org wrote:

Point me in the right direction for the port and I’ll take a look J

Aaron Sallade’
Application Manager
PTSO of Washington
“Shared Technology for Community Health”*
*(206) 613-8938 Desk
(206) 521-8833 Main
(206) 613-5078 Fax
asallade@ptsowa.org

From: Todd Chapman [mailto:todd@chaka.net]
Sent: Tuesday, April 08, 2008 8:48 PM
To: Kevin Murphy
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Hierarchical relationship views of tickets

I implemented this for Asset Tracker. It could easily be ported for ticket
visualization. It uses GraphViz to create a clickable image map of object
relationships.

On Tue, Apr 8, 2008 at 9:44 PM, Kevin Murphy murphy@genome.chop.edu wrote:

Anybody else ever want to be able to browse tickets based on
parent/child or dependency relationships? Anybody implement it? :wink:

Regards,
Kevin Murphy


The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

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Todd, Jesse,

Is this something on the lines of a gant chart? When I look at a ticket 

now, I see ALL the dependencies already in the links. I have a query I
use to list all the tickets that are related, but it is just a query I
download to excel. So, what, exactly, are we talking about here?

Kenn
LBNLOn 4/8/2008 8:49 PM, Jesse Vincent wrote:

On Apr 8, 2008, at 11:47 PM, Todd Chapman wrote:

I implemented this for Asset Tracker. It could easily be ported for
ticket visualization. It uses GraphViz to create a clickable image map
of object relationships.

Oh. That we have in 3.8 :slight_smile:

On Tue, Apr 8, 2008 at 9:44 PM, Kevin Murphy murphy@genome.chop.edu wrote:
Anybody else ever want to be able to browse tickets based on
parent/child or dependency relationships? Anybody implement it? :wink:

Regards,
Kevin Murphy


The rt-users Archives

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Commercial support: sales@bestpractical.com

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The rt-users Archives

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