Hiding unused fields

RT Users
1

I would like to hide some fields that we are not using:

Time Estimated
Time Worked
Time Left

I would like to hide them everywhere including the Jumbo view.

I am using version 4.2.0. How can I do this?

Thank you,

Jim

2

I would like to hide some fields that we are not using:

Time Estimated
Time Worked
Time Left

I would like to hide them everywhere including the Jumbo view.

I am using version 4.2.0. How can I do this?

you can try to hide them using a custom css.

example:

go to Menu->Admin->Tools->Theme

and add to the css:

tr.time.worked {
display: none;
}

else, you have to patch RT.

Find files to modify using:

$ grep TimeEstimated share/html/ -r

I recommend using some vcs like git to track your changes.

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3

This worked great.

Thank youOn 2014-11-19 02:33, Emmanuel Lacour wrote:

On Tue, Nov 18, 2014 at 11:30:15AM -0800, JZ wrote:

I would like to hide some fields that we are not using:

Time Estimated
Time Worked
Time Left

I would like to hide them everywhere including the Jumbo view.

I am using version 4.2.0. How can I do this?

you can try to hide them using a custom css.

example:

go to Menu->Admin->Tools->Theme

and add to the css:

tr.time.worked {
display: none;
}

else, you have to patch RT.

Find files to modify using:

$ grep TimeEstimated share/html/ -r

I recommend using some vcs like git to track your changes.