"Hide Tiket" - ability

Hey,

is it possible to “hide” a ticket for a given period of time ->
user-specific. I want to have a field with “hide ticket” with a
duration. Anyone done this before?

Greets,
joey

joey wrote:

Hey,

is it possible to “hide” a ticket for a given period of time ->
user-specific. I want to have a field with “hide ticket” with a
duration. Anyone done this before?

There are two ways that come to mind:

  1. Set the ticket status to stalled and create a reminder for it. This
    requires you to modify the reminder query to not include reminders in
    the future.
  2. Set the ticket status to stalled AND set the “due date” field to be
    the date you want the ticket to come back. This requires that you add a
    saved query to your RTaaG page that shows all tickets that are both
    stalled and overdue.

Hey,

Brian Gallew wrote:

joey wrote:

is it possible to “hide” a ticket for a given period of time ->
user-specific. I want to have a field with “hide ticket” with a
duration. Anyone done this before?

There are two ways that come to mind:

  1. Set the ticket status to stalled and create a reminder for it. This
    requires you to modify the reminder query to not include reminders in
    the future.
  2. Set the ticket status to stalled AND set the “due date” field to be
    the date you want the ticket to come back. This requires that you add a
    saved query to your RTaaG page that shows all tickets that are both
    stalled and overdue.

thanks for the reply, but this is not user-specific. If i set a ticket
to stalled then this can be seen by all users :confused:

Greetings,
joey