Hey,
is it possible to “hide” a ticket for a given period of time ->
user-specific. I want to have a field with “hide ticket” with a
duration. Anyone done this before?
Greets,
joey
Hey,
is it possible to “hide” a ticket for a given period of time ->
user-specific. I want to have a field with “hide ticket” with a
duration. Anyone done this before?
Greets,
joey
joey wrote:
Hey,
is it possible to “hide” a ticket for a given period of time →
user-specific. I want to have a field with “hide ticket” with a
duration. Anyone done this before?
There are two ways that come to mind:
Hey,
Brian Gallew wrote:
joey wrote:
is it possible to “hide” a ticket for a given period of time →
user-specific. I want to have a field with “hide ticket” with a
duration. Anyone done this before?There are two ways that come to mind:
- Set the ticket status to stalled and create a reminder for it. This
requires you to modify the reminder query to not include reminders in
the future.- Set the ticket status to stalled AND set the “due date” field to be
the date you want the ticket to come back. This requires that you add a
saved query to your RTaaG page that shows all tickets that are both
stalled and overdue.
thanks for the reply, but this is not user-specific. If i set a ticket
to stalled then this can be seen by all users
Greetings,
joey