Hide inactive users from Query Builder

RT Users
1

Hi,

I’m using RT 3.4.4.

Is it possible to hide inactive users from Query Builder fields? I
realize deleting users is asking for a world of pain but I’d really like
to hide inactive users as much as possible.

Thanks!

Jonathan Kelly

Ce courrier �lectronique est confidentiel, peut �tre prot�g� par le secret professionnel et est � l’usage exclusif du destinataire ci-dessus. Toute autre personne est par les pr�sentes avis�e qu’il lui est strictement interdit de le diffuser, le distribuer ou le reproduire. Si le destinataire ne peut �tre joint ou vous est inconnu, veuillez nous en informer sur-le-champ par t�l�phone au 1-800-461-3377 et d�truire ce message et toute copie de celui-ci. Merci.

This e-mail message is confidential, may be privileged and is intended for the exclusive use of the addressee. Any other person is strictly prohibited from disclosing, distributing or reproducing it. If the addressee cannot be reached or is unknown to you, please inform us immediately by telephone at 1-800-461-3377 and delete this e-mail message and destroy all copies. Thank you.

2

Hi,

I’m using RT 3.4.4.

Is it possible to hide inactive users from Query Builder fields? I
realize deleting users is asking for a world of pain but I’d really like
to hide inactive users as much as possible.

I think you are referring to the owner field? There are 2 ways to
get what you want that I can think of:

  1. You can change the interface to only list users who are
    not disabled.

  2. You could change the field from a drop-down to a freeform
    text field.

-Todd