Hello,
I’m using RT 3.6.1, and need to hide a particular custom field from the ticket creation process. This field is still needed by all users, so I can’t use the ‘see custom field’ permission - otherwise users won’t be able to see it in the ticket display.
Any suggestions would be much appreciated.
.
Get the power of Windows + Web with the new Windows Live.
http://www.windowslive.com?ocid=TXT_TAGHM_Wave2_powerofwindows_012008