Hide custom field from single user v3.8.7

RT Users
1

Hi all,

I’m running v3.8.7 and have 2 custom fields (Caller Name and Caller Phone
#) that I do not want displayed to a particular user. This user only has
the right to VIEW tickets in their queues and does not need the caller info.

All of my custom fields are applied to tickets (not users, queues, etc).
This user is in their own group. I tried applying the fields to groups
and NOT giving the group this user is in the right to see the fields, but
it removed the fields for every user on all tickets. I’m certain the
answer is right in front of me, but I can’t see it.

Thanks,

Brandon

2

Brandon,

Do NOT grant permissions at the Queue level. Do GROUPS only. Then put this
person in a group by himself and everyone else in other groups and grant
rights to all the other groups. That would do it.

Kenn
LBNLOn Fri, Jun 24, 2011 at 7:38 AM, Brandon Ward bward@film-tech.com wrote:

Hi all,

I’m running v3.8.7 and have 2 custom fields (Caller Name and Caller Phone
#) that I do not want displayed to a particular user. This user only has
the right to VIEW tickets in their queues and does not need the caller
info.

All of my custom fields are applied to tickets (not users, queues, etc).
This user is in their own group. I tried applying the fields to groups
and NOT giving the group this user is in the right to see the fields, but
it removed the fields for every user on all tickets. I’m certain the
answer is right in front of me, but I can’t see it.

Thanks,

Brandon

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