Unfortunately, I believe the right “ModifyTicket” implicity grants
"CommentOnTicket". I think I hacked our code so that this wasn’t the
case, and you had to explicitly grant CommentOnTicket if you wanted
comments, even if you already had ModifyTicket.
[mailto:firstname.lastname@example.org] On Behalf Of Matt
NicholsSent: Monday, January 23, 2006 9:05 AM
Subject: [rt-users] Hide ability to ‘Comment’ from
Hello, Currently all of our RT users are unprivileged members of the
group ‘employees’ that have the following global group rights:
User Defined Groups Employees: CreateTicket DeleteTicket ModifyCustomField ModifyTicket OwnTicket ReplyToTicket SeeCustomField Although the 'employees' group does not have the global right
“CommentOnTicket” the users in this group (via SelfService) still have
the ability to comment on tickets. What is the proper way to disable the
ability to ‘comment’ on a ticket? We’d like the users in this group to
only have the ability to ‘reply’ to tickets.