Hide ability to 'Comment' from unprivileged/SelfServiceusers

Unfortunately, I believe the right “ModifyTicket” implicity grants
"CommentOnTicket". I think I hacked our code so that this wasn’t the
case, and you had to explicitly grant CommentOnTicket if you wanted
comments, even if you already had ModifyTicket.

[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Matt
NicholsSent: Monday, January 23, 2006 9:05 AM
To: rt-users
Subject: [rt-users] Hide ability to ‘Comment’ from
unprivileged/SelfServiceusers

Hello,

 

Currently all of our RT users are unprivileged members of the

group ‘employees’ that have the following global group rights:

User Defined Groups

Employees:

 

CreateTicket

DeleteTicket

ModifyCustomField

ModifyTicket

OwnTicket

ReplyToTicket

SeeCustomField

 

Although the 'employees' group does not have the global right

“CommentOnTicket” the users in this group (via SelfService) still have
the ability to comment on tickets. What is the proper way to disable the
ability to ‘comment’ on a ticket? We’d like the users in this group to
only have the ability to ‘reply’ to tickets.

Thanks.

 

-Matt

Eric,

Do you recall what you had to modify to make this change?

-Matt-----Original Message-----
From: Schultz, Eric [mailto:ESchultz@corp.untd.com]
Sent: Monday, January 23, 2006 11:11 AM
To: Matt Nichols; rt-users
Subject: RE: [rt-users] Hide ability to ‘Comment’ from
unprivileged/SelfServiceusers

Unfortunately, I believe the right “ModifyTicket” implicity grants
"CommentOnTicket". I think I hacked our code so that this wasn’t the
case, and you had to explicitly grant CommentOnTicket if you wanted
comments, even if you already had ModifyTicket.

From: rt-users-bounces@lists.bestpractical.com

[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Matt
Nichols
Sent: Monday, January 23, 2006 9:05 AM
To: rt-users
Subject: [rt-users] Hide ability to ‘Comment’ from
unprivileged/SelfServiceusers

Hello,

 

Currently all of our RT users are unprivileged members of the

group ‘employees’ that have the following global group rights:

User Defined Groups

Employees:

 

CreateTicket

DeleteTicket

ModifyCustomField

ModifyTicket

OwnTicket

ReplyToTicket

SeeCustomField

 

Although the 'employees' group does not have the global right

“CommentOnTicket” the users in this group (via SelfService) still have
the ability to comment on tickets. What is the proper way to disable the
ability to ‘comment’ on a ticket? We’d like the users in this group to
only have the ability to ‘reply’ to tickets.

Thanks.

 

-Matt

I’m not sure about where to fix it for self-service, but these places
should give you a general hint for the changes I made:

— ./Ticket/Update.html 2005/10/13 23:50:37 1.7
+++ ./Ticket/Update.html 2005/11/16 23:58:17 1.8
@@ -202,9 +202,7 @@
$CanRespond = 1 if ( $TicketObj->CurrentUserHasRight(‘ReplyToTicket’)
or
$TicketObj->CurrentUserHasRight(‘ModifyTicket’) );

-$CanComment = 1 if ( $TicketObj->CurrentUserHasRight(‘CommentOnTicket’)
or

  •                 $TicketObj->CurrentUserHasRight('ModifyTicket') );
    

+$CanComment = 1 if ( $TicketObj->CurrentUserHasRight(‘CommentOnTicket’)
);

{{{ deal with deleting uploaded attachments

foreach my $key (keys %ARGS) {

— ./Ticket/ModifyAll.html 2005/10/14 16:27:02 1.3
+++ ./Ticket/ModifyAll.html 2005/11/16 23:57:18 1.4
@@ -146,8 +146,7 @@
$CanRespond = 1 if ( $Ticket->CurrentUserHasRight(‘ReplyToTicket’) or
$Ticket->CurrentUserHasRight(‘ModifyTicket’) );

-$CanComment = 1 if ( $Ticket->CurrentUserHasRight(‘CommentOnTicket’) or

  •                 $Ticket->CurrentUserHasRight('ModifyTicket') );
    

+$CanComment = 1 if ( $Ticket->CurrentUserHasRight(‘CommentOnTicket’) );

my (@wresults, @results, @dresults, @lresults, @cf_results);

— ./share/html/Ticket/Elements/Tabs 2005/07/11 23:41:26 1.3
+++ ./share/html/Ticket/Elements/Tabs 2005/11/17 00:00:28 1.4
@@ -172,8 +172,7 @@
}
}

-if ( $Ticket->CurrentUserHasRight(‘ModifyTicket’)

  • or $Ticket->CurrentUserHasRight('CommentOnTicket') ) {
    

+if ( $Ticket->CurrentUserHasRight(‘CommentOnTicket’) ) {
$actions->{‘F’} = { title => loc(‘Comment’),
path =>
“Ticket/Update.html?Action=Comment&id=” . $id,
};