Hi,Here's a question

RT Users
1

Hi,
To my company,RT is great.Thanks to U all.
I’ve built some custom fields which are applied to tickets.
And I don’t know how to use those custom fields to search or query.
I really want to.
What can I do?

2

锟斤拷然 wrote:

Hi,
To my company,RT is great.Thanks to U all.
I’ve built some custom fields which are applied to tickets.
And I don’t know how to use those custom fields to search or query.
I really want to.
What can I do?

You must select a queue first.
Then the CFs appear.

Rainer

3

I was just looking at adding CF’s,
What needs to be edited in order to add them?
Does anybody have any links to info on this?On 7/14/05, Rainer Duffner rainer@ultra-secure.de wrote:

陈然 wrote:

Hi,
To my company,RT is great.Thanks to U all.
I’ve built some custom fields which are applied to tickets.
And I don’t know how to use those custom fields to search or query.
I really want to.
What can I do?

You must select a queue first.
Then the CFs appear.

Rainer

The rt-users Archives

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

4

If you are using the latest (or kinda latest version of RT), in the query windows select the Queue that you have added the custom fields to. Then after you have done that you will see all the custom fields show up at the bottom of the window and from there you can search on them.

PhilFrom: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of ??
Sent: Wednesday, July 13, 2005 9:27 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Hi,Here’s a question

Hi,

To my company,RT is great.Thanks to U all.

I’ve built some custom fields which are applied to tickets.

And I don’t know how to use those custom fields to search or query.

I really want to.

What can I do?