Help

rt-devel-request@lists.bestpractical.com wrote:

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Today’s Topics:

  1. Subversion RSS feature request (Todd Chapman)
  2. Re: Subversion RSS feature request (Jesse Vincent)
  3. PATCH: Change Custom Field ‘select one’ box to single line
    (Joshua Colson)
  4. Prefs/MyRT.html (Rangarajan Radhakrishnan)
  5. Re: Prefs/MyRT.html (Jim Meyer)
  6. RT Roll Back (Winn Johnston)
  7. Re: Prefs/MyRT.html (Rangarajan Radhakrishnan)

Message: 1
Date: Tue, 11 Apr 2006 15:16:24 -0400
From: Todd Chapman todd@chaka.net
Subject: [Rt-devel] Subversion RSS feature request
To: rt-devel@lists.bestpractical.com
Message-ID: 20060411191624.GT30820@chaka.net
Content-Type: text/plain; charset=us-ascii

Jesse,

Can we have the RSS entries give the branch information so
that when looking at an entry I can see which software it
applies to without an extra click and page load?

(I am subscribed to the RSS feed for all of BP’s svn)

-Todd


Message: 2
Date: Tue, 11 Apr 2006 15:18:54 -0400
From: Jesse Vincent jesse@bestpractical.com
Subject: Re: [Rt-devel] Subversion RSS feature request
To: Todd Chapman todd@chaka.net
Cc: rt-devel@lists.bestpractical.com
Message-ID: 20060411191854.GH4283@bestpractical.com
Content-Type: text/plain; charset=us-ascii

Jesse,

Can we have the RSS entries give the branch information so
that when looking at an entry I can see which software it
applies to without an extra click and page load?

(I am subscribed to the RSS feed for all of BP’s svn)

We use SVN::Web. If it’s a config change I’m happy to make it. If it’s
a code change, I’m happy to install a new version from upstream.

-Todd


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Michael dePascale
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ITS / Enterprise Systems
Yale University

203.432.6614 office
203.436.4065 fax
michael.depascale@yale.edu

Hi,
I am new to RT so your help is really appreciated.
We are trying to see if we can create a dashboard and add a field which shows all the attachments for that ticket in the dashboard itself
[cid:image003.png@01D1D2A5.B9EFEAC0]
Instead of going to the ticket details and seeing the attachments.

[cid:image004.png@01D1D2A5.B9EFEAC0]

Is it possible, can you please guide me to achieve it…

//BR
Nagraj Arya

Can Anyone Help?From: Nagraj Arya
Sent: Thursday, June 30, 2016 8:02 AM
To: ‘rt-devel@lists.bestpractical.com’; ‘rt-users@lists.bestpractical.com’
Subject: help

Hi,
I am new to RT so your help is really appreciated.
We are trying to see if we can create a dashboard and add a field which shows all the attachments for that ticket in the dashboard itself
[cid:image001.png@01D1D6B2.AA266220]
Instead of going to the ticket details and seeing the attachments.

[cid:image002.png@01D1D6B2.AA266220]

Is it possible, can you please guide me to achieve it…

//BR
Nagraj Arya

I was wondering if someone can tell me the appropriate uses of
Admin
Manipulate
Display
No Access

I am in the process of setting up RT at my office and I don’t know what
type of access to give everyone. ie: if someone has Display access, do
they only see what they have created?

Thanks,
Miriam

-----Original Message-----
From: rt-users-request@lists.fsck.com
[mailto:rt-users-request@lists.fsck.com]
Sent: Friday, June 13, 2003 12:10 AM
To: rt-users@lists.fsck.com
Subject: rt-users digest, Vol 1 #1192 - 11 msgs

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When replying, please edit your Subject line so it is more specific
than “Re: Contents of rt-users digest…”

Today’s Topics:

  1. RE: Sendmail problems (EXIT_TEMPFAIL) with rt3 mailgate
    (Arthur Watts)
  2. RE: Sendmail problems (EXIT_TEMPFAIL) with rt3 mailgate
    (Stewart James)
  3. Re: Sendmail problems (EXIT_TEMPFAIL) with rt3 mailgate
    (Phil Homewood)
  4. Re: Sendmail problems (EXIT_TEMPFAIL) with rt3 mailgate
    (Stewart James)
  5. Re: Getting owner to change when replying (Jamie Wilkinson)
  6. Re: creating (email) and replying a ticket problem
    (Augusto Castelan Carlson)
  7. RE: Getting owner to change when replying (mohan)
  8. Re: Getting owner to change when replying (Phil Homewood)
  9. Re: creating (email) and replying a ticket problem
    (Phil Homewood)
  10. Re: Reopening of Closed Tickets (Phil Homewood)
  11. Re: Getting owner to change when replying (Jamie Wilkinson)

Message: 1
Subject: RE: [rt-users] Sendmail problems (EXIT_TEMPFAIL)
with rt3 mailgate
Date: Fri, 13 Jun 2003 10:27:17 +1000
From: “Arthur Watts” a.watts@cqu.edu.au
To: “Stewart James” stewart.james@vu.edu.au
Cc: rt-users@lists.fsck.com

Hi Stewart,

  Thanks for the prompt reply.

  No - I had a problem with attachments previously, but even 'echo

“Testing” | mail icom-wemaster’ fails when I move to the rt3 config in
/etc/smrsh. Same result every time - I’ve checked that sendmail knows
what to do with the mail for that user, but still no luck.=20

Cheers,

Artie

-----Original Message-----
From: Stewart James [mailto:stewart.james@vu.edu.au]=20
Sent: Friday, 13 June 2003 10:17
To: Arthur Watts
Cc: rt-users@lists.fsck.com
Subject: Re: [rt-users] Sendmail problems (EXIT_TEMPFAIL) with rt3
mailgate

This sounds exactly the same as the problem I am having. Do the
message(s) causing the problem have attachments?

Date: Fri, 13 Jun 2003 09:56:19 +1000
From: Arthur Watts a.watts@cqu.edu.au
To: rt-users@lists.fsck.com
Subject: [rt-users] Sendmail problems (EXIT_TEMPFAIL) with rt3=20
mailgate

Hi,

  I have searched high and low in an effort to find a 

solution to=20

this problem, to no avail. After migrating our RT2 data
into the RT3=20
database and doing the necessary config (see below), our
mail logs=20
record the following result when I try to create a new ticket via=20
email in rt3 :

Jun 12 23:16:28 xx-xxx sendmail[21357]: h5CDGSU3021357:=20
from=3Da.watts@xxx.xxx.xx, size=3D48019, class=3D0, nrcpts=3D1,=20
msgid=3DC73A42308A9E56438DEDD76DB6FFC90A5B46C1@locxxx.xxx.xxx.xx,
proto=3DESMTP, daemon=3DMTA, relay=3Dmx2xxxxx.xxx.xxx.xx =
[138.77.5.126] Jun=20
12 23:16:29 xxxxxxxx sendmail[21358]: h5CDGSU3021357:=20
to=3D"|/usr/local/rt3/bin/rt-mailgate --queue Helpdesk -action=20
correspond --url=3Dhttp://my.rtserver/rt3",=20
ctladdr=3Dicom-helpdesk@xxx.xxx.xxx
(8/0), delay=3D00:00:01, xdelay=3D00:00:01, mailer=3Dprog, =
pri=3D78235,
dsn=3D4.0.0, stat=3DDeferred: prog mailer (/usr/sbin/smrsh) exited =
with
EX_TEMPFAIL

 OS is RH 8.0, running 'Apache/1.3.27 (Unix) 

mod_perl/1.27’, MySQL

3.23.53, sendmail 8.12.5-7.

 1. /etc/aliases :
  icom-helpdesk: "|/usr/local/rt3/bin/rt-mailgate 

–queue general=20

-action correspond --url=3Dhttp://my.rtserver/rt3";

  I have used the 'newaliases' command to rebuild sendmail's=20

database, and the mail log confirms this.

 2. /etc/smrsh :

[root@xx-xxx smrsh]# ls -l rt-mailgate
lrwxrwxrwx 1 root root 30 Jun 13 07:50
rt-mailgate ->
/usr/local/rt3/bin/rt-mailgate

 3. httpd.conf :

Alias /rt3 /usr/local/rt3/share/html
Alias /NoAuth /usr/local/rt3/share/html/NoAuth
AddDefaultCharset UTF-8

PerlModule Apache::DBI
PerlRequire /usr/local/rt3/bin/webmux.pl

<Location /rt3>
SetHandler perl-script
PerlHandler RT::Mason

 4. Perms :
Everything under /usr/local/rt3 is owned by 

‘root:webserveruser’,=20

where ‘webserveruser’ is the name of the Apache ‘User’ variable.=20
Everything in the web interface is fine, it’s the mail
gateway which

seems to be my only stumbling block.

 The sendmail doco says something to the effect that 

‘EX_TEMPFAIL’

means that it is unable to deliver the mail, but will queue
it for=20
delivery at a later date. As soon as I switch everything
back to RT2,=20
mail begins coming in again, and the queued messages are
delivered=20
30-50 minutes after that point. I suspect that it’s a perms
issue with

the receiving mailbox, but the same user runs Apache under
rt3 as rt2,

and rt2 is working fine.

  I am not a sendmail whiz, so any suggestions are most 

welcome.=20

Alternatively, tips on how I can use strace to get a better
idea of=20
what file sendmail is trying to open would be handy - its
currently=20
just returning the above diag without giving me much idea
of what is=20
going on.

Thanks,

Arthur

Arthur Watts (a.watts@cqu.edu.au)

Web Developer

Faculty of Informatics and Communication | Central Queensland=20
University
| Rockhampton, Australia


rt-users mailing list
rt-users@lists.fsck.com=20
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at=20
http://fsck.com/rtfm

Message: 2
Date: Fri, 13 Jun 2003 10:37:11 +1000 (EST)
From: Stewart James stewart.james@vu.edu.au
To: Arthur Watts a.watts@cqu.edu.au
Cc: rt-users@lists.fsck.com
Subject: RE: [rt-users] Sendmail problems (EXIT_TEMPFAIL)
with rt3 mailgate

Maybe the problems we are having are linked.

However, I only seem to have issues with some email, not all

  • although
    the errors we are getting seem to be similar. Although I am
    not getting
    anything useful out of the rt logs to indicate what is
    actually happening
    inside RT.

I am really hoping someone on the list knows more about the
inside of RT
to help solve this.

Stewart

Date: Fri, 13 Jun 2003 10:27:17 +1000
From: Arthur Watts a.watts@cqu.edu.au
To: Stewart James stewart.james@vu.edu.au
Cc: rt-users@lists.fsck.com
Subject: RE: [rt-users] Sendmail problems (EXIT_TEMPFAIL) with rt3
mailgate

Hi Stewart,

  Thanks for the prompt reply.

  No - I had a problem with attachments previously, but 

even 'echo

“Testing” | mail icom-wemaster’ fails when I move to the
rt3 config in
/etc/smrsh. Same result every time - I’ve checked that
sendmail knows
what to do with the mail for that user, but still no luck.

Cheers,

Artie

-----Original Message-----
From: Stewart James [mailto:stewart.james@vu.edu.au]
Sent: Friday, 13 June 2003 10:17
To: Arthur Watts
Cc: rt-users@lists.fsck.com
Subject: Re: [rt-users] Sendmail problems (EXIT_TEMPFAIL) with rt3
mailgate

This sounds exactly the same as the problem I am having. Do the
message(s) causing the problem have attachments?

Date: Fri, 13 Jun 2003 09:56:19 +1000
From: Arthur Watts a.watts@cqu.edu.au
To: rt-users@lists.fsck.com
Subject: [rt-users] Sendmail problems (EXIT_TEMPFAIL) with rt3
mailgate

Hi,

  I have searched high and low in an effort to find a 

solution to

this problem, to no avail. After migrating our RT2 data
into the RT3

database and doing the necessary config (see below), our mail logs
record the following result when I try to create a new ticket via
email in rt3 :

Jun 12 23:16:28 xx-xxx sendmail[21357]: h5CDGSU3021357:
from=a.watts@xxx.xxx.xx, size=48019, class=0, nrcpts=1,
msgid=C73A42308A9E56438DEDD76DB6FFC90A5B46C1@locxxx.xxx.xxx.xx,
proto=ESMTP, daemon=MTA, relay=mx2xxxxx.xxx.xxx.xx
[138.77.5.126] Jun

12 23:16:29 xxxxxxxx sendmail[21358]: h5CDGSU3021357:
to="|/usr/local/rt3/bin/rt-mailgate --queue Helpdesk -action
correspond --url=http://my.rtserver/rt3",
ctladdr=icom-helpdesk@xxx.xxx.xxx
(8/0), delay=00:00:01, xdelay=00:00:01, mailer=prog, pri=78235,
dsn=4.0.0, stat=Deferred: prog mailer (/usr/sbin/smrsh)
exited with

EX_TEMPFAIL

 OS is RH 8.0, running 'Apache/1.3.27 (Unix) 

mod_perl/1.27’, MySQL

3.23.53, sendmail 8.12.5-7.

 1. /etc/aliases :
  icom-helpdesk: "|/usr/local/rt3/bin/rt-mailgate 

–queue general

-action correspond --url=http://my.rtserver/rt3";

  I have used the 'newaliases' command to rebuild sendmail's

database, and the mail log confirms this.

 2. /etc/smrsh :

[root@xx-xxx smrsh]# ls -l rt-mailgate
lrwxrwxrwx 1 root root 30 Jun 13 07:50
rt-mailgate ->

/usr/local/rt3/bin/rt-mailgate

 3. httpd.conf :

Alias /rt3 /usr/local/rt3/share/html
Alias /NoAuth /usr/local/rt3/share/html/NoAuth
AddDefaultCharset UTF-8

PerlModule Apache::DBI
PerlRequire /usr/local/rt3/bin/webmux.pl

<Location /rt3>
SetHandler perl-script
PerlHandler RT::Mason

 4. Perms :
Everything under /usr/local/rt3 is owned by 

‘root:webserveruser’,

where ‘webserveruser’ is the name of the Apache ‘User’ variable.
Everything in the web interface is fine, it’s the mail
gateway which

seems to be my only stumbling block.

 The sendmail doco says something to the effect that 

‘EX_TEMPFAIL’

means that it is unable to deliver the mail, but will queue it for
delivery at a later date. As soon as I switch everything
back to RT2,

mail begins coming in again, and the queued messages are delivered
30-50 minutes after that point. I suspect that it’s a
perms issue with

the receiving mailbox, but the same user runs Apache
under rt3 as rt2,

and rt2 is working fine.

  I am not a sendmail whiz, so any suggestions are 

most welcome.

Alternatively, tips on how I can use strace to get a
better idea of

what file sendmail is trying to open would be handy - its
currently

just returning the above diag without giving me much idea
of what is

going on.

Thanks,

Arthur

Arthur Watts (a.watts@cqu.edu.au)

Web Developer

Faculty of Informatics and Communication | Central Queensland
University
| Rockhampton, Australia


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at
http://fsck.com/rtfm

Message: 3
Date: Fri, 13 Jun 2003 10:39:39 +1000
From: Phil Homewood pdh@snapgear.com
To: rt-users@lists.fsck.com
Subject: Re: [rt-users] Sendmail problems (EXIT_TEMPFAIL)
with rt3 mailgate

Arthur Watts wrote:

dsn=4.0.0, stat=Deferred: prog mailer (/usr/sbin/smrsh) exited with
EX_TEMPFAIL

So, what happens if you pipe the offending email directly
into rt-mailgate from the commandline?

Phil Homewood, Systems Janitor, http://www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances

Message: 4
Date: Fri, 13 Jun 2003 11:53:56 +1000 (EST)
From: Stewart James stewart.james@vu.edu.au
To: rt-users@lists.fsck.com
Subject: Re: [rt-users] Sendmail problems (EXIT_TEMPFAIL)
with rt3 mailgate

Doing ti with the problem I am getting returns:

An Error Occurred

500 read timeout

I also tarted top and noticed that one of the apache processes start
chewing 99% of CPU.

The email is inserted into RT, and apart from this error,
everything seems
to function fine.

There was nothing in the apache logs, mysql logs to indicate the error
either.

Stewart

Date: Fri, 13 Jun 2003 10:39:39 +1000
From: Phil Homewood pdh@snapgear.com
To: rt-users@lists.fsck.com
Subject: Re: [rt-users] Sendmail problems (EXIT_TEMPFAIL) with rt3
mailgate

Arthur Watts wrote:

dsn=4.0.0, stat=Deferred: prog mailer (/usr/sbin/smrsh)
exited with

EX_TEMPFAIL

So, what happens if you pipe the offending email directly
into rt-mailgate from the commandline?

Message: 5
Date: Fri, 13 Jun 2003 12:16:58 +1000
From: Jamie Wilkinson jaq@spacepants.org
To: rt-users rt-users@lists.fsck.com
Subject: Re: [rt-users] Getting owner to change when replying

–jRHKVT23PllUwdXP
Content-Type: text/plain; charset=us-ascii
Content-Disposition: inline

This one time, at band camp, jennyw wrote:

I’ve noticed that when a user replies to a new ticket, they do not
become the owner – it remains owned by nobody. Is there a
way to change
this so that if someone takes an action on a ticket that’s owned by
nobody, they own it?

I’ve got a patch that adds an AutoTake.pm action, then all
you need to do is
do a couple of database inserts to enable the new script as a separate
action/scrip.

Apply the attachment, then perform the following queries on
your database:

insert into scripactions (name, description, execmodule,
creator, created,
lastupdatedby, lastupdated) values (‘Assign Tickets’,
‘Assign a ticket on
first correspondance’, ‘AutoTake’, 1, current_timestamp, 1,
current_timestamp);

insert into scrips (description, scripcondition,
scripaction, stage, queue,
template, creator, created, lastupdatedby, lastupdated)
values (‘AutoTake’,
3, ID of the above scripaction, ‘TransactionCreate’, 0, 1, 1,
current_timestamp, 1, current_timestamp);

Remember to get the ID of the scripaction from the first query for the
scripaction column in the second query.


jaq@spacepants.org
http://spacepants.org/jaq.gpg

–jRHKVT23PllUwdXP
Content-Type: text/plain; charset=us-ascii
Content-Disposition: attachment; filename=“rt-3.0-autotake.patch”

Index: lib/RT/Action/AutoTake.pm
— lib/RT/Action/AutoTake.pm
+++ lib/RT/Action/AutoTake.pm


— 0 ****
+++ 1,81 ----

  • BEGIN LICENSE BLOCK

  • (Except where explictly superceded by other copyright notices)

  • This work is made available to you under the terms of Version 2 of

  • the GNU General Public License. A copy of that license should have

  • been provided with this software, but in any event can be snarfed

  • from www.gnu.org.

  • This work is distributed in the hope that it will be useful, but

  • WITHOUT ANY WARRANTY; without even the implied warranty of

  • MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU

  • General Public License for more details.

  • Unless otherwise specified, all modifications, corrections or

  • extensions to this work which alter its source code become the

  • property of Best Practical Solutions, LLC when submitted for

  • inclusion in the work.

  • END LICENSE BLOCK

  • automatically assign a ticket to the current user if

  • * ticket is owned by Nobody

  • * user is privileged

  • * user can own tickets in this queue

  • Based on Bruce Campbell’s AutoTake.pm module for RT2

  • package RT::Action::AutoTake;
  • require RT::Action::Generic;
  • use strict;
  • use vars qw/@ISA/;
  • @ISA=qw(RT::Action::Generic);
  • sub Describe {
  • my $self = shift;
  • return (ref $self );
  • }
  • sub Prepare {
  • my $self = shift;
  • my $retval = undef;
  • if (defined($delf->TicketObj->OwnerObj->id)) {
  • if ($self->TicketObj->OwnerObj->id == $RT::Nobody->id) {
    
  •   $retval = 1;
    
  • }
    
  • } else {
  • # undefined, must be Nobody
    
  • $retval = 1;
    
  • }
  • return($retval);
  • }
  • sub Commit {
  • my $self = shift;
  • my $retval = undef;
  • are they priv’d?

  • if ($self->TransactionObj->CreatorObj->Privileged &&
    $self->TransactionObj->CreatorObj->id != $RT::Nobody->id) {
  • # can they own tickets?
    
  • if 
    

($self->TransactionObj->CreatorObj->HasQueueRight(QueueObj =>
$self->TicketObj->QueueObj,

  • 						 Right 
    

=> ‘OwnTicket’)) {

  •   $retval = 
    

$self->TicketObj->SetOwner($self->TransactionObj->CreatorObj->id);

  • }
    
  • }
  • return($retval);
  • }
  • eval “require RT::Action::AutoTake_Vendor”;
  • die $@ if ($@ && $@ !~ qr{^Can’t locate
    RT/Action/AutoOpen_Vendor.pm});
  • eval “require RT::Action::AutoTake_Local”;
  • die $@ if ($@ && $@ !~ qr{^Can’t locate
    RT/Action/AutoOpen_Local.pm});
  • 1;

–jRHKVT23PllUwdXP–

Message: 6
Date: Thu, 12 Jun 2003 23:37:30 -0300 (BRT)
From: Augusto Castelan Carlson carlson@mail.npd.ufsc.br
To: Phil Homewood pdh@snapgear.com
Cc: rt-users@lists.fsck.com
Subject: Re: [rt-users] creating (email) and replying a ticket problem

Did you run “newaliases” after editing /etc/aliases?

Yes.

There’s no errors there, just diagnostics.

But this means something?


Augusto

Message: 7
From: “mohan” mkunamneni@osi-tech.com
To: “rt-users” rt-users@lists.fsck.com
Subject: RE: [rt-users] Getting owner to change when replying
Date: Fri, 13 Jun 2003 08:17:40 +0530

I have installed rt-3.0.2 on redhat linux 7.2
everything working fine.

But so many directories are creating under /tmp directory
with web user
ownership.

shall I remove all these directories from cron job?

Thank in advance.
Mohan.

Message: 8
Date: Fri, 13 Jun 2003 13:15:37 +1000
From: Phil Homewood pdh@snapgear.com
To: rt-users rt-users@lists.fsck.com
Subject: Re: [rt-users] Getting owner to change when replying

Jamie Wilkinson wrote:

Apply the attachment, then perform the following queries on
your database:

It should be noted that throwing random SQL at your RT database
is, um, Not Advisable. Please don’t try this at home.

RT provides tools and hooks for doing this in a safe®, portable
way. In this instance, a datafile containing something like:

@ScripActions = (
{ Name => ‘Auto Take’,
Description => ‘Take ticket on correspondence’,
ExecModule => ‘AutoTake’ },
);

when fed to “rt-setup-database --insert --datafile”, is the
correct approach.


Phil Homewood, Systems Janitor, http://www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances

Message: 9
Date: Fri, 13 Jun 2003 13:17:04 +1000
From: Phil Homewood pdh@snapgear.com
To: rt-users@lists.fsck.com
Subject: Re: [rt-users] creating (email) and replying a ticket problem

Augusto Castelan Carlson wrote:

Did you run “newaliases” after editing /etc/aliases?

Yes.

Did you edit the right aliases file, then? Your problem
is that sendmail can’t find that alias.

There’s no errors there, just diagnostics.

But this means something?

It means there are no errors. :slight_smile:

Phil Homewood, Systems Janitor, http://www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances

Message: 10
Date: Fri, 13 Jun 2003 13:21:14 +1000
From: Phil Homewood pdh@snapgear.com
To: rt-users@lists.fsck.com
Subject: Re: [rt-users] Reopening of Closed Tickets

Stevo wrote:

So I’m using RT2 - is there a way that I can disable a
resolved ticket
getting re-opened on correspondence?

Look for the code containing “Ticket auto-opened” in
RT::Ticket->Correspond(). Be well warned that disabling that
section of code means that a transaction will never automatically
open, so a requestor’s reply informing you that “the problem is
NOT resolved!” isn’t going to reopen the ticket. For example.

Phil Homewood, Systems Janitor, http://www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances

Message: 11
Date: Fri, 13 Jun 2003 14:08:29 +1000
From: Jamie Wilkinson jaq@spacepants.org
To: rt-users rt-users@lists.fsck.com
Subject: Re: [rt-users] Getting owner to change when replying

This one time, at band camp, Phil Homewood wrote:

Jamie Wilkinson wrote:

Apply the attachment, then perform the following queries
on your database:

It should be noted that throwing random SQL at your RT database
is, um, Not Advisable. Please don’t try this at home.

RT provides tools and hooks for doing this in a safe®, portable
way. In this instance, a datafile containing something like:

@ScripActions = (
{ Name => ‘Auto Take’,
Description => ‘Take ticket on correspondence’,
ExecModule => ‘AutoTake’ },
);

when fed to “rt-setup-database --insert --datafile”, is the
correct approach.

The patch submitted to rt-3.0-bugs included this for the
scripaction, although
not the scrip.


jaq@spacepants.org
http://spacepants.org/jaq.gpg


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

End of rt-users Digest

Hello,

i’v performet a correct installation of rt 3.2.2. but only incoming
email dont work. i use sendmail how can i configure it? i dont found any
documentation on this…

marco

Section “SETTING UP THE MAIL GATEWAY” in README.

Dnshosting.it wrote:

yes but i dont use “nis” …can you help me ?

SETTING UP THE MAIL GATEWAY

RT can accept incoming email using a simple program run as a "pipe"
by your mail server.

An alias for the initial queue will need to be made in either your
global mail aliases file (if you are using NIS) or locally on your
machine.

Add the following lines to /etc/aliases (or your local equivalent) :

rt: "|/opt/rt3/bin/rt-mailgate --queue general --action
correspond --url
http://localhost/"
rt-comment: “|/opt/rt3/bin/rt-mailgate --queue general --action
comment --url ht
tp://localhost/”
| | |
----/ | |
| |
<correspond or comment depending on whether | |
the mail should be resent to the requestor>—/ |
|
<URL for RT’s web interface>—/----- Original Message -----
From: “Ruslan U. Zakirov” Ruslan.Zakirov@acronis.com
To: “Dnshosting.itm.mangione@dnshosting.it
Cc: rt-users@lists.bestpractical.com
Sent: Monday, October 04, 2004 6:44 PM
Subject: Re: [rt-users] help

Section “SETTING UP THE MAIL GATEWAY” in README.

Dnshosting.it wrote:

Hello,

i’v performet a correct installation of rt 3.2.2. but only incoming
email dont work. i use sendmail how can i configure it? i dont found any
documentation on this…

marco



http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT wiki at http://wiki.bestpractical.com

Dnshosting.it wrote:

yes but i dont use “nis” …can you help me ?
I don’t use NIS too, but do use sendmail and piping of incoming mail is
configured via ‘/etc/aliases’. Try it.

See also http://wiki.bestpractical.com/index.cgi?InstallationGuides

done my /etc/aliases now are like this but dont work i try to send email to
rt@rt2.dnshosting.it no error return via email but no ticket are created…
:frowning:

abuse: root
rt: "|/opt/rt/bin/rt-mailgate --queue general --action correspond --url
http://rt2.dnshosting.it/"
rt-comment: "|/opt/rt/bin/rt-mailgate --queue general --action comment --url
http://rt2.dnshosting.it/"From: “Ruslan U. Zakirov” Ruslan.Zakirov@acronis.com
To: “Dnshosting.itm.mangione@dnshosting.it
Cc: rt-users@lists.bestpractical.com
Sent: Monday, October 04, 2004 7:38 PM
Subject: Re: [rt-users] help

Dnshosting.it wrote:

yes but i dont use “nis” …can you help me ?
I don’t use NIS too, but do use sendmail and piping of incoming mail is
configured via ‘/etc/aliases’. Try it.

See also http://wiki.bestpractical.com/index.cgi?InstallationGuides

SETTING UP THE MAIL GATEWAY

RT can accept incoming email using a simple program run as a "pipe"
by your mail server.

An alias for the initial queue will need to be made in either your
global mail aliases file (if you are using NIS) or locally on your
machine.

Add the following lines to /etc/aliases (or your local equivalent) :

rt: "|/opt/rt3/bin/rt-mailgate --queue general --action
correspond --url
http://localhost/"
rt-comment: “|/opt/rt3/bin/rt-mailgate --queue general --action
comment --url ht
tp://localhost/”
| |
|

                        <queue-name>----/                |

|

                                                         |

|

           <correspond or comment depending on whether   |

|

           the mail should be resent to the requestor>---/

|

|

                                        <URL for RT's web

interface>—/

----- Original Message -----
From: “Ruslan U. Zakirov” Ruslan.Zakirov@acronis.com
To: “Dnshosting.itm.mangione@dnshosting.it
Cc: rt-users@lists.bestpractical.com
Sent: Monday, October 04, 2004 6:44 PM
Subject: Re: [rt-users] help

Section “SETTING UP THE MAIL GATEWAY” in README.

Dnshosting.it wrote:

Hello,

i’v performet a correct installation of rt 3.2.2. but only incoming
email dont work. i use sendmail how can i configure it? i dont found
any

documentation on this…

marco



http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT wiki at http://wiki.bestpractical.com

Can Anyone Help?From: rt-devel [mailto:rt-devel-bounces@lists.bestpractical.com] On Behalf Of Nagraj Arya
Sent: Thursday, June 30, 2016 8:01 AM
To: rt-devel@lists.bestpractical.com; rt-users@lists.bestpractical.com
Subject: [rt-devel] help

Hi,
I am new to RT so your help is really appreciated.
We are trying to see if we can create a dashboard and add a field which shows all the attachments for that ticket in the dashboard itself
[cid:image001.png@01D1D6B4.590F5750]
Instead of going to the ticket details and seeing the attachments.

[cid:image002.png@01D1D6B4.590F5750]

Is it possible, can you please guide me to achieve it…

//BR
Nagraj Arya

this would be something awsome!----- Original Message -----

From: “Nagraj Arya” nagraj.arya@ericsson.com
To: rt-users@lists.bestpractical.com
Sent: Tuesday, July 5, 2016 6:55:39 PM
Subject: Re: [rt-users] help

Can Anyone Help?

From: rt-devel [mailto:rt-devel-bounces@lists.bestpractical.com] On Behalf Of Nagraj Arya
Sent: Thursday, June 30, 2016 8:01 AM
To: rt-devel@lists.bestpractical.com; rt-users@lists.bestpractical.com
Subject: [rt-devel] help

Hi,

I am new to RT so your help is really appreciated.

We are trying to see if we can create a dashboard and add a field which shows all the attachments for that ticket in the dashboard itself

Instead of going to the ticket details and seeing the attachments.

Is it possible, can you please guide me to achieve it…

//BR

Nagraj Arya

RT 4.4 and RTIR Training Sessions https://bestpractical.com/training

  • Los Angeles - September, 2016

Hi all,

I have a question about url/links (active) in rtir history/comments.
They are active by default…
Is there some way to disable them by default?
Or should I writesome rewriting script… :s

thnks
Tom

The system is all in Perl, so this should be do-able by modifying the code in the various templates in $PREFIX/html. I would also strongly recommend that if you do changes, a) first do them on a test box to validate that it works as expected, b) don’t modify the files directly, but rather copy them to your overrides directory (in my case $PREFIX/local/html) to ensure that upgrades in the future are smoother.

If you or your staff aren’t comfortable in Perl, you can always reach out to Best Practical to make the changes for your site, which would likely have a higher chance of making it into the next release, ensuring that this feature stays in RT in versions to come.

Gary L. Greene, Jr.
Sr. Systems Administrator
IT Operations
Minerva Networks, Inc.
Cell: +1 (650) 704-6633> On Jul 7, 2016, at 5:44 AM, it_stuff@telenet.be wrote:

this would be something awsome!

From: “Nagraj Arya” nagraj.arya@ericsson.com
To: rt-users@lists.bestpractical.com
Sent: Tuesday, July 5, 2016 6:55:39 PM
Subject: Re: [rt-users] help

Can Anyone Help?

From: rt-devel [mailto:rt-devel-bounces@lists.bestpractical.com] On Behalf Of Nagraj Arya
Sent: Thursday, June 30, 2016 8:01 AM
To: rt-devel@lists.bestpractical.com; rt-users@lists.bestpractical.com
Subject: [rt-devel] help

Hi,
I am new to RT so your help is really appreciated.
We are trying to see if we can create a dashboard and add a field which shows all the attachments for that ticket in the dashboard itself
<image001.png>
Instead of going to the ticket details and seeing the attachments.

<image002.png>

Is it possible, can you please guide me to achieve it…

//BR
Nagraj Arya


RT 4.4 and RTIR Training Sessions https://bestpractical.com/training

  • Los Angeles - September, 2016

RT 4.4 and RTIR Training Sessions https://bestpractical.com/training

  • Los Angeles - September, 2016

signature.asc (842 Bytes)

Hi Gary,
Thanks a lot for your reply.
This servers might not be accessible from outside.
Is there any way you can give me some sample code so I can have some idea on how to do it??

//BR
Nagraj AryaFrom: Gary Greene [mailto:ggreene@minervanetworks.com]
Sent: Thursday, July 07, 2016 1:09 PM
To: it_stuff@telenet.be
Cc: Nagraj Arya; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] help

The system is all in Perl, so this should be do-able by modifying the code in the various templates in $PREFIX/html. I would also strongly recommend that if you do changes, a) first do them on a test box to validate that it works as expected, b) don’t modify the files directly, but rather copy them to your overrides directory (in my case $PREFIX/local/html) to ensure that upgrades in the future are smoother.

If you or your staff aren’t comfortable in Perl, you can always reach out to Best Practical to make the changes for your site, which would likely have a higher chance of making it into the next release, ensuring that this feature stays in RT in versions to come.

Gary L. Greene, Jr.
Sr. Systems Administrator
IT Operations
Minerva Networks, Inc.
Cell: +1 (650) 704-6633