Help

RT Developers
1

Hi all,

can I get the data of old RT1 and put the data on another box where I installed RT2.
please guide me for this.

Regards,
Guru Prasan Sahu

2

|+ Hi all,
|+
|+ can I get the data of old RT1 and put the data on another box where I installed RT2.
|+ please guide me for this.

There is a script I beleive in the contrib directory that allows you to
import data from rt1 to rt2. I believe that is what you’re looking
for. Read the docs for it, as I believe it doesn’t get a few things.

-darrin

3

Hi all

            I am struggling with RT rights.



            We service multiple customers and so I want to create a user

for each customer so that they can log into the RT system and log issues and
assign accordingly.

            I created a test user with minimal access which are able to

create tickets, however the user have access to search for tickets which
then displays tickets logged by other customers as well.

            How can I limit the user to either not search but still have

access to their own ticket or otherwise only search for their tickets.

Regards

Machiel

4

Machiel,

Are you allowing customers to create ticket via Email?

What rights have you set Globally?

Are you actually allowing the customer to assign the ticket to someone?
How do they know who does the work?

What does your workflow look like?

Do you have support groups that do the work on certain types of tickets
(in other words, do you have Queues designated for specific types of
tickets/customers?).

What rights have you set for those Queues?

These are just a few of the questions the need answers before I can help.

Kenn
LBNLOn 12/17/2009 10:36 PM, machiel.richards wrote:

Hi all

            I am struggling with RT rights.



            We service multiple customers and so I want to create

a user for each customer so that they can log into the RT system and
log issues and assign accordingly.

            I created a test user with minimal access which are

able to create tickets, however the user have access to search for
tickets which then displays tickets logged by other customers as well.

            How can I limit the user to either not search but

still have access to their own ticket or otherwise only search for
their tickets.

Regards

Machiel

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