Help with


My system, 4.0.10 with postgreSQL on Centos 6.4

Im trying to open a new ticket on RT, with a new user. The user is created
and his email adress is fine. The user is a privileged users, with rights
to create new tickets.
The tiket is not created, and the admin of rt get and email, but doesn´t
show the email from was sended the email, only it email.

Log on messages.

Jul 22 16:29:14 rt RT: RT could not load a valid user, and RT’s
configuration does not allow#012for the creation of a new user for this
email ( might need to grant ‘Everyone’ the
right ‘CreateTicket’ for the#012queue generalqueue.
Jul 22 16:29:14 rt RT: Could not record email: Could not load a valid user

Log on maillog.

Jul 22 16:29:13 rt sendmail[5987]: r6METDct005987: from=<>, size=910, class=0, nrcpts=1, msgid=<>, proto=ESMTP, daemon=MTA,
relay=vil-esxi01-ilo.itin.local []
Jul 22 16:29:14 rt sendmail[5990]: r6METEmO005990: Authentication-Warning: apache set sender to <> using -f
Jul 22 16:29:14 rt sendmail[5990]: r6METEmO005990: from=<>, size=2300,
class=-60, nrcpts=1,,
Jul 22 16:29:14 rt sendmail[5991]: r6METEvW005991: from=<>, size=2525,
class=-60, nrcpts=1,,
proto=ESMTP, daemon=MTA, relay=rt []
Jul 22 16:29:14 rt sendmail[5990]: r6METEmO005990:,
delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=140300,
relay=[] [], dsn=2.0.0, stat=Sent (r6METEvW005991 Message
accepted for delivery)
Jul 22 16:29:14 rt sendmail[5988]: r6METDct005987:
to=“|/etc/smrsh/rt-mailgate --queue generalqueue --action correspond --url”, (8/0),
delay=00:00:01, xdelay=00:00:01, mailer=prog, pri=31226, dsn=2.0.0,
Jul 22 16:29:14 rt sendmail[5993]: r6METEvW005991:,
delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=230525, relay= [], dsn=2.0.0, stat=Sent (<> Queued mail for delivery)

Any help?
Thanks in advance.

Kindest Regards.

Un saludo.