Help with Unprivileged user

RT Users
1

In my opinion it’s because of two things:

  1. All tabs are visible and not hidden by acls, that are things that just admin should see, or someone with the appropriate rights.
  2. The quicksearch table shows a summary of all queues where the user has “see queue” rights, but that’s every queue where the user can create ticket, needed because the user has to see the queues in the drop down list…

I planned to change point 2, it whould be enough for me… But anyway if somebody already has a patch, or an idea.

In my opinion the above 2 points should be changed by default.

Samuel-----Original Message-----
From: Todd Chapman [mailto:rt@chaka.net]
Sent: Wednesday,07 April,2004 17:43
To: phillip
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Help with Unprivileged user

Why does everybody always want to give priveleges to an unprivileged user? Just make them privileged and then give them the necessary rights.

2

Those are very good points. What tabs would you want to hide?

I could see value in a right, ‘ShowConfigTab’.

-Todd

3

Keep looking at it. I don’t think we can help you any further
unless you post your entire rights configuration.

-Todd

4

I whould be very restictive, I whould only need home and Tickets. Why whould a normal staff user see the other tabs?
I never used approvals, so I don’t know what about that, could it be only enabled if a user has to approve or what it is?

Samuel

P. s. I didn’t see my mail in the mailing list, neither got mails since 7 hours… Are there some problems on list?-----Original Message-----
From: Todd Chapman [mailto:rt@chaka.net]
Sent: Thursday,08 April,2004 14:49
To: Senoner Samuel
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Help with Unprivileged user

Those are very good points. What tabs would you want to hide?

I could see value in a right, ‘ShowConfigTab’.

-Todd

5

and how do I make them to see only tickets that they own and not somebody
else’s tickets lets say the sales department operator must not see the
network manager ticket how do i go doing that.

I have tried it with making them privileged user but it doesn’t help or maybe
i doing it the wrong way, I don’t know u tell me!On Wednesday 07 April 2004 11:42 am, Todd Chapman wrote:

Why does everybody always want to give priveleges to
an unprivileged user? Just make them privileged and
then give them the necessary rights.

On Wed, Apr 07, 2004 at 10:20:25AM -0400, phillip wrote:

Hi I’m running RT 3.0.9 and i want my unprivileged user to be able to
take tickets from the queue and own them but i don’t want the user to see
other tickets that other users own, so far i got the user to only create
a ticket, and see the ticket but i can’t get the user to take tickets and
see queue. I have assigned this rights to the unprivileged user but still
they don’t show.So how do i accomplish this want i want.

Thanks for replying in advance

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6

and how do I make them to see only tickets that they own and not somebody
else’s tickets lets say the sales department operator must not see the
network manager ticket how do i go doing that.

I have tried it with making them privileged user but it doesn’t help or maybe
i doing it the wrong way, I don’t know u tell me!On Wednesday 07 April 2004 11:42 am, Todd Chapman wrote:

Why does everybody always want to give priveleges to
an unprivileged user? Just make them privileged and
then give them the necessary rights.

On Wed, Apr 07, 2004 at 10:20:25AM -0400, phillip wrote:

Hi I’m running RT 3.0.9 and i want my unprivileged user to be able to
take tickets from the queue and own them but i don’t want the user to see
other tickets that other users own, so far i got the user to only create
a ticket, and see the ticket but i can’t get the user to take tickets and
see queue. I have assigned this rights to the unprivileged user but still
they don’t show.So how do i accomplish this want i want.

Thanks for replying in advance

The rt-users Archives

RT Training is coming to town this summer!
Sign up for an RT Developer/Administrator class in DC, LA or Frankfurt by
emailing training@bestpractical.com

For more details, check out
http://www.bestpractical.com/services/training.html

The RT Wiki lives at http://wiki.bestpractical.com Read! Join!
Contribute!

7

The staff user might have permission to modify a custom
field or add memebers to a group. That is why they would
need access to the config tab.On Thu, Apr 08, 2004 at 05:00:06PM +0200, Senoner Samuel wrote:

I whould be very restictive, I whould only need home and Tickets. Why whould a normal staff user see the other tabs?
I never used approvals, so I don’t know what about that, could it be only enabled if a user has to approve or what it is?

Samuel

P. s. I didn’t see my mail in the mailing list, neither got mails since 7 hours… Are there some problems on list?

-----Original Message-----
From: Todd Chapman [mailto:rt@chaka.net]
Sent: Thursday,08 April,2004 14:49
To: Senoner Samuel
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Help with Unprivileged user

Those are very good points. What tabs would you want to hide?

I could see value in a right, ‘ShowConfigTab’.

-Todd

8

OK, you must give the staff user rights if he can modify group memberships or change custom fields.
Is it possible just to show the config tab if a user has this rights?

Thanks

SAmuelFrom: Todd Chapman [mailto:rt@chaka.net]
Sent: Fri 4/9/2004 2:49 PM
To: Senoner Samuel
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Help with Unprivileged user

The staff user might have permission to modify a custom
field or add memebers to a group. That is why they would
need access to the config tab.
9

Hi I’m running RT 3.0.9 and i want my unprivileged user to be able to take
tickets from the queue and own them but i don’t want the user to see other
tickets that other users own, so far i got the user to only create a ticket,
and see the ticket but i can’t get the user to take tickets and see queue. I
have assigned this rights to the unprivileged user but still they don’t
show.So how do i accomplish this want i want.

Thanks for replying in advance

10

Why does everybody always want to give priveleges to
an unprivileged user? Just make them privileged and
then give them the necessary rights.On Wed, Apr 07, 2004 at 10:20:25AM -0400, phillip wrote:

Hi I’m running RT 3.0.9 and i want my unprivileged user to be able to take
tickets from the queue and own them but i don’t want the user to see other
tickets that other users own, so far i got the user to only create a ticket,
and see the ticket but i can’t get the user to take tickets and see queue. I
have assigned this rights to the unprivileged user but still they don’t
show.So how do i accomplish this want i want.

Thanks for replying in advance

The rt-users Archives

RT Training is coming to town this summer!
Sign up for an RT Developer/Administrator class in DC, LA or Frankfurt by emailing training@bestpractical.com

For more details, check out http://www.bestpractical.com/services/training.html

The RT Wiki lives at http://wiki.bestpractical.com Read! Join! Contribute!