Help with some bounce emails

RT Users
1

Hello List,

We are experiencing some bounced email using the default sendmailpipe
on the RT box.

This is an example of a bounce:

Remote host said: 550-Verification failed for apache@rt.mydomain.com
550-Called: XXX.XXX.XXX.XXX
550-Sent: RCPT TO:apache@rt.mydomain.com

Any help?
Thanks
Seb.-

2

Hello List,

We are experiencing some bounced email using the default sendmailpipe
on the RT box.

This is an example of a bounce:

Remote host said: 550-Verification failed forapache@rt.mydomain.com
550-Called: XXX.XXX.XXX.XXX
550-Sent: RCPT TO:apache@rt.mydomain.com

Any help?
Thanks
Seb.-

RT Training in Washington DC, USA on Oct 25& 26 2010
Last one this year – Learn how to get the most out of RT!

I had the same problem.
Try using this in your RT_SiteConfig.pm:

#Make outbound email go via queue email address
Set($SetOutgoingMailFrom, 1);

3

I had the same problem.
Try using this in your RT_SiteConfig.pm:

#Make outbound email go via queue email address
Set($SetOutgoingMailFrom, 1);

I dont see that code in RT_SiteConfig at RT 3.6.10. You mean i need to add it?

4

I had the same problem.
Try using this in your RT_SiteConfig.pm:

#Make outbound email go via queue email address
Set($SetOutgoingMailFrom, 1);

I dont see that code in RT_SiteConfig at RT 3.6.10. You mean i need to add it?

That option did not exist until recent 3.8 releases

-kevin

5

I had the same problem.
Try using this in your RT_SiteConfig.pm:

#Make outbound email go via queue email address
Set($SetOutgoingMailFrom, 1);

I dont see that code in RT_SiteConfig at RT 3.6.10. You mean i need to add it?

That option did not exist until recent 3.8 releases

In 3.6 you use -f command line argument of sendmail. Use
SendmailArguments in the RT config.

-kevin

RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year – Learn how to get the most out of RT!

Best regards, Ruslan.

6

I had the same problem.
Try using this in your RT_SiteConfig.pm:

#Make outbound email go via queue email address
Set($SetOutgoingMailFrom, 1);

I dont see that code in RT_SiteConfig at RT 3.6.10. You mean i need to add it?

That option did not exist until recent 3.8 releases

In 3.6 you use -f command line argument of sendmail. Use
SendmailArguments in the RT config.

For the archives, $SetOutgoingMailFrom is more flexible, since it uses
the actual From: address, rather than hardcoding something in your
config

-kevin