Help with Scrip to change requestor address on creation

I would like to write a scrip for a specific queue that changes the
requestor address or just deletes it upon creation.

I’m a bit green with RT scrips, so any help, pointers or suggestions would
be helpful.


James R. Price
3636 S. Iron St., Chicago, IL 60609
Company Tel: 888.855.5550
My Tel/Fax/Cell: 800.603.0769

Someone please correct me if I’m wrong, but wouldn’t this do it?

$self->TicketObj->DeleteWatcher( Type=>“Requestor”,

put that in a scrip with condition set to ‘on create’ in the queue that
you want that functionality.


James Price wrote: