I don’t see anything wrong with this, but I haven’t done much scrip
programming. I took the scrip from
http://wiki.bestpractical.com/view/AddTicketHistoryToMail
and made a template with it, pretty much verbatim. Only problem is, when
the email is sent the “Complete Ticket History” section is empty.
Is this scrip on the wiki up to date for RT 3.8.2?
Is there a way I can take a scrip like this and put it into a perl script to
debug it from a shell? I can’t quite see how…
– ============================
Tom Lahti
BIT Statement LLC
(425)251-0833 x 117
http://www.bitstatement.net/
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I don’t see anything wrong with this, but I haven’t done much scrip
programming. I took the scrip from
AddTicketHistoryToMail - Request Tracker Wiki
I think I’ve solved my own problem. There’s a regex in the script that
skips transactions where the content type is text/html … and they all are
(since using the rich text editor). So I added that content type to the
regex and another regex on the $content variable to strip HTML tags.
Is there a way I can take a scrip like this and put it into a perl script to
debug it from a shell? I can’t quite see how…
This would still be nice to know how to do, if possible.
– ============================
Tom Lahti
BIT Statement LLC
(425)251-0833 x 117
http://www.bitstatement.net/
– ============================