I have checked and re-checked the list achive from 2000 to date but i
can’t find the solution to the problem that i have. I want to be able to
generate monthly, weekly and daily reports based on requstor but i can’t
seem to find the package that does all this. Please help!!
I’m running a box with the following:-
Redhat 9.0, Perl 5.8.0, RT 3.0.9, Apache 1.3.29
Kind Regards,
Phillip
Phillip Leremi
Tel: 011 884 7633
Fax: 011 883 5805
phillip@reportstar.net
I have checked and re-checked the list achive from 2000 to date but i
can’t find the solution to the problem that i have. I want to be able to
generate monthly, weekly and daily reports based on requstor but i can’t
seem to find the package that does all this. Please help!!
You can find info on contrib Statistics package (which is the only one
that exists, AFAIK) here:
http://wiki.bestpractical.com/cgi-bin/index.cgi?RT3StatisticsPackage
this package will have more things in a near future, for now if you have
something that isn’t covered dorp a note on “Whish List” section.
Paulo Matos
|Sys & Net Admin | Servi�o de Inform�tica |
|Faculdade de Ci�ncias e Tecnologia | Tel: +351-21-2948596 |
|Universidade Nova de Lisboa | Fax: +351-21-2948548 |
|P-2829-516 Caparica | e-Mail: pjsm@fct.unl.pt |
For those watching this thread, the Statistics package doesn’t do “by requestor” at this time, would be reasonable to add it.
If anyone is going to start on that, I would suggest optionally being able to report on all requestors that share a common email domain, that way you could see all from a given company…
Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677
kfh@mqsoftware.com
Probably not the answer you are looking for, but I do a lot of “reports” by simple searches, building up the search criteria until it shows the tickets that I want to see (e.g. resolved this week, owned by UserX, etc).
Statistics Add on (in contrib dir on web site) looks promising, too.
Lastly, its very easy to create web “front ends” that call specific tickets and views from RT, so you can customize a reporting portal.-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com]On Behalf Of Phillip
Leremi
Sent: Monday, March 29, 2004 1:08 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Help with reporting on RT 3.0.9
I have checked and re-checked the list achive from 2000 to date but i
can’t find the solution to the problem that i have. I want to be able to
generate monthly, weekly and daily reports based on requstor but i can’t
seem to find the package that does all this. Please help!!
I’m running a box with the following:-
Redhat 9.0, Perl 5.8.0, RT 3.0.9, Apache 1.3.29
Kind Regards,
Phillip
Phillip Leremi
Tel: 011 884 7633
Fax: 011 883 5805
phillip@reportstar.net
rt-users mailing list
rt-users@lists.bestpractical.com
http://lists.bestpractical.com/mailman/listinfo/rt-users
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This message is intended only for the use of the intended recipient and
may contain information that is PRIVILEGED and/or CONFIDENTIAL. If you
are not the intended recipient, you are hereby notified that any use,
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I will probably make custom front ends for my reporting needs. I
took a look at index.html to see how the overview was created, then
adapted it and created a new overview page in <install_dir>/local/html
to show how many tickets are due in the next week, the highest priority
tickets resolved in the last week, etc. You can programmatically limit
by requestor, due date or status, order by priority or due date, etc.
I learned a lot about limiting and ordering just by looking at the
index page and <install_dir>/lib/RT/Tickets_Overlay.pm.-------- Original Message --------
Subject: RE: [rt-users] Help with reporting on RT 3.0.9
Date: Mon, 29 Mar 2004 11:36:54 -0500
From: Parish, Brent bparish@workscape.com
To: Phillip Leremi phillip@reportstar.net,
rt-users@lists.bestpractical.com
Probably not the answer you are looking for, but I do a lot of “reports”
by simple searches, building up the search criteria until it shows the
tickets that I want to see (e.g. resolved this week, owned by UserX, etc).
Statistics Add on (in contrib dir on web site) looks promising, too.
Lastly, its very easy to create web “front ends” that call specific
tickets and views from RT, so you can customize a reporting portal.
-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com]On Behalf Of Phillip
Leremi
Sent: Monday, March 29, 2004 1:08 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Help with reporting on RT 3.0.9
I have checked and re-checked the list achive from 2000 to date but i
can’t find the solution to the problem that i have. I want to be able to
generate monthly, weekly and daily reports based on requstor but i can’t
seem to find the package that does all this. Please help!!
I’m running a box with the following:-
Redhat 9.0, Perl 5.8.0, RT 3.0.9, Apache 1.3.29
Kind Regards,
Phillip
Phillip Leremi
Tel: 011 884 7633
Fax: 011 883 5805
phillip@reportstar.net
rt-users mailing list
rt-users@lists.bestpractical.com
http://lists.bestpractical.com/mailman/listinfo/rt-users
Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
This message is intended only for the use of the intended recipient and
may contain information that is PRIVILEGED and/or CONFIDENTIAL. If you
are not the intended recipient, you are hereby notified that any use,
dissemination, disclosure or copying of this communication is strictly
prohibited. If you have received this communication in error, please
destroy all copies of this message and its attachments and notify us
immediately.
rt-users mailing list
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Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm