Does anyone know what this feature is calling? I’m trying to figure out how
to make a scrip to create a reminder for a user on a ticket when it’s
created.
Matt,
You could just give that user a query for all the tickets on which they
are the requestor. Anyway, Reminders are on the ticket table with the
type = “reminder”. That way the routines for Links knows to display them
differently. When writing your scrip, be sure to set the type to
“reminder” when creating the ticket. For the link table, you need to be
sure the base, target, local target, and local base are set correctly
with the URLs as well as make the type “RefersTo”. I think the query is
much simpler.
Kenn
LBNLOn 9/17/2007 1:17 PM, matt wells wrote:
Does anyone know what this feature is calling? I’m trying to figure out
how to make a scrip to create a reminder for a user on a ticket when
it’s created.
Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.comDiscover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com