Help with duration calculation

RT Users
1

To list,

I got the “Diff” feature to run. What I don’t know how to code is a
calculation that will calculate actual workdays and not include weekends and
holidays. Does anyone have any code like that laying around?

Kenn
LBNL

2

I got the “Diff” feature to run. What I don’t know how to code is a
calculation that will calculate actual workdays and not include weekends
and holidays. Does anyone have any code like that laying around?

This is what our Business::Hours is for. It’s used in the SLA extension.

3

Thomas,

Sorry to be a dummy. I never read anything about that. I’ll check out SLA
extension, but that doesn’t ring a bell either. We’re just on 3.8.7 with few
extensions.

Kenn
LBNLOn Fri, Jul 15, 2011 at 9:24 AM, Thomas Sibley trs@bestpractical.comwrote:

On 07/15/2011 12:19 PM, Kenneth Crocker wrote:

I got the “Diff” feature to run. What I don’t know how to code is a
calculation that will calculate actual workdays and not include weekends
and holidays. Does anyone have any code like that laying around?

This is what our Business::Hours is for. It’s used in the SLA extension.

2011 Training: http://bestpractical.com/services/training.html