I would like to send the entire history of a ticket in an email/template
to the new owner. When we reassign tickets, the new owner has to visit
the web interface to see the history on the particular ticket. Here is
what I want to do:
- Create Custom Scrip within the queue to execute on Owner Change
- Use a Template or a Custom Action to notify new owner that they have
a new ticket - In this notification, I want the entire history
(excluding attachments) sent to the new owner.
Thanks for any help.