Hi,
I have a 4.0.10 system installed with the latest (.13 I believe) CommandByMail installed and active. I can test it from my Outlook and it picks up the commands and adjust the ticket when I submit it. The problem is that when I do the same from a Sharepoint form it does not work even if I specify my own email as the from address. I can verify that the email is coming in and getting read by TakeAction but it is missing the content all together. Here is a sample of the email that does not work as seen in the frontend of RT:
Received: ***** by ****s.net (Postfix) with ESMTP id 89CA640403 for <ahernandez@services.americashloans.netmailto:ahernandez@services.americashloans.net>; Fri, 8 Mar 2013 14:40:48 -0600 (CST)
Received: from s.net (...13) by .net (...48) with Microsoft SMTP Server id 14.1.218.12; Fri, 8 Mar 2013 14:41:05 -0600
Received: from **** ([..*.36]) by .net with Microsoft SMTPSVC(6.0.3790.3959); Fri, 8 Mar 2013 14:41:05 -0600
From sharepoint@.netmailto:sharepoint@**.net Fri Mar 8 14:40:48 2013
X-Originalarrivaltime: 08 Mar 2013 20:41:05.0839 (UTC) FILETIME=[4188CBF0:01CE1C3D]
Delivered-To: queuename@**s.netmailto:queuename@**s.net
MIME-Version: 1.0
Return-Path: <sharepoint@***s.netmailto:sharepoint@***s.net>
X-Mailer: Microsoft SharePoint Foundation 2010
X-Original-To: queuname@**s.netmailto:queuname@**s.net
Message-ID: <EXCHnGlsQNAqx0000b57e@**s.netmailto:EXCHnGlsQNAqx0000b57e@**s.net>
content-type: text/html; charset=“utf-8”
Content-Transfer-Encoding: 8bit
X-RT-Original-Encoding: utf-8
Content-Length: 702
Owner:
username
AddRequestor:
rroginela@AmeriCashLoans.net
<FONT FACE="Calibri">CF.{First_Name}:
test123
Now all the fields can be verified as valid(this same info works when I send an e-mail from outlook with these values) and the sharepoint@**s.netmailto:sharepoint@**s.net is authorized to create tickets and all that jazz (has same rights as me) but it does not find the fields and never updates anything… Anything I can do? I can mess around a little with the HTML of the message if needed but I can’t make it plain/text. I know it has something to do with the way the TakeAction.pm reads the content but I haven’t the slightest clue when it comes to REGEX and all that. Thanks for any help.
Thank you,
Rafal Roginela
Network Engineer
AmeriCash Loans, LLC
880 Lee Street, Suite 302
Des Plaines, IL 60016
Office (847) 827-9740 x109
Fax (847) 493-8031
rroginela@americashloans.net mailto:rroginela@americashloans.net
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