Help with auto reply

RT Users
1

Please help I tried to customize my auto reply message but now I can’t get
the auto reply message. Please help
Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system (http://www.grisoft.com).
Version: 6.0.716 / Virus Database: 472 - Release Date: 2004/07/05

2

:slight_smile: >
:slight_smile: >Please help I tried to customize my auto reply message but now
:slight_smile: >I can’t get
:slight_smile: >the auto reply message. Please help
:slight_smile: >—

What did you exactly do?

Possible reasons:
You may have altered the variables like $Ticket->Subject,$rtname, etc and
thus an error is generated during the compilation and substitution.

I’m emailing you the default atoreply, please edit but either leave the
variables intact or just delete them completely.
Wilson

Greetings,

This message has been automatically generated in response to the
creation of a trouble ticket regarding:
"{$Ticket->Subject()}",
a summary of which appears below.

There is no need to reply to this message right now. Your ticket has been
assigned an ID of [{$rtname} #{$Ticket->id()}].

Please include the string:

     [{$rtname} #{$Ticket->id}]

in the subject line of all future correspondence about this issue. To do so,
you may reply to this message.

                    Thank you,
                    {$Ticket->QueueObj->CorrespondAddress()}

{$Transaction->Content()}