Help with Attachment for correspondence

RT Users
1

We have RT Reply setup to send ticket info to the user in addition to the content.

I have been requested to also include attachments when corresponding so that someone does not have to actually bring up the ticket to view the attachment but can look at the email generated by RT for the correspondence including any attachment(s)

I have research several areas in the wiki with no luck.

Is this possible and if so can you share the code or template

Thanks

Joe

Joe Kirby , Assistant Vice President, Business Systems
Division of Information Technology (DoIT)
Support Response - http://www.umbc.edu/oit
Administration 627
Office - 410-455-3020
Email - kirby@umbc.edu

2

We have RT Reply setup to send ticket info to the user in addition to the content.
I have been requested to also include attachments when corresponding so that someone does not
have to actually bring up the ticket to view the attachment but can look at the email
generated by RT for the correspondence including any attachment(s)
I have research several areas in the wiki with no luck.
Is this possible and if so can you share the code or template

Sounds like you removed RT-Attach-Message: Yes from your
Correspondence templates. It ships with the default RT install.

-kevin

3

Thank you. Although I did have RT-Attach-Message: Yes in the Template I added a Subject line in front of it and I now know that had an impact

Thank you again

Joe

Message: 9Date: Mon, 12 Dec 2011 15:48:32 -0500
From: Kevin Falcone falcone@bestpractical.com
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Help with Attachment for correspondence
Message-ID: 20111212204832.GH9885@jibsheet.com
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