Help with a query - I already know the ticket id #s

RT Users
#1

Hi Folks,

I have done a ton of searching to see if I could find the answer to my
question - no luck. I apologize in advance if I somehow missed the
answer.

I have a specific list of ticket id numbers (approx 200) that I need to
query and get results on. I would like to grab the subject and the ticket
status but do not need any other criteria beyond those items. I have tried
using the Query Builder and Advanced query editing - I simply am unable to
get any meaningful results using known multiple ticket id numbers.

What am I doing wrong ?

Thanks so much !

#2

Hi,

Can you post the query, as well as a sample of the non-meaningful
results you get?

mbFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of iWench
Sent: Friday, November 13, 2009 12:20 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Help with a query - I already know the ticket id #s

Hi Folks,

I have done a ton of searching to see if I could find the answer to my
question - no luck. I apologize in advance if I somehow missed the
answer.

I have a specific list of ticket id numbers (approx 200) that I need to
query and get results on. I would like to grab the subject and the
ticket status but do not need any other criteria beyond those items. I
have tried using the Query Builder and Advanced query editing - I simply
am unable to get any meaningful results using known multiple ticket id
numbers.

What am I doing wrong ?

Thanks so much !