Help! users (root or otherwise) can't change their passwords, two different RT installs (4.2.4 & 4.2.6)

I’ve an odd situation here, and I’m sure I’ve missed something very basic…

I’ve installed RT twice now, once over Ubuntu and again over CentOS, and root can add users but not change his (Enoch’s) password

None of the users, all granted the ModifySelf option, can change their passwords either

Everyone gets to enter their current and new (twice) password, and the confirmatory message is displayed: AuthToken changed from ‘’ to ‘’ but their old password is the only on they can login with

Enoch can create users, and has created a whole structure of queues,users, groups, catalogs, scrips, etc…

All the users have created and edited Tickets and Assets and other Person Profile fields…

But no one can change their password…

(just noticed: if I put my cursor in any Profile field, as any user, and hit return without entering anything – I get the AuthToken changed message)

Help!!

Al;

The Ubuntu installation
RT: 4.2.4
Ubuntu: Ubuntu 14.04 LTS (3.13.0-32-generic)
MySQL: Ver 14.14 Distrib 5.5.38, for debian-linux-gnu (x86_64) using readline 6.3

The CentOS installation
RT: 4.2.6
CentOS: 6.8 (2.6.32-431.23.3.el6.i686)
MySQL: mysql Ver 15.1 Distrib 5.5.38-MariaDB

when logged in as root I can change other users’ passwords

and the confirmation message says: password changed

Still, when trying to change my own password – it will not change (and the message says Auth Token Changed)

confounding...

al;On Aug 16, 2014, at 6:33 AM, Al Joslin allen.joslin@gmail.com wrote:

I’ve an odd situation here, and I’m sure I’ve missed something very basic…

I’ve installed RT twice now, once over Ubuntu and again over CentOS, and root can add users but not change his (Enoch’s) password

None of the users, all granted the ModifySelf option, can change their passwords either

Everyone gets to enter their current and new (twice) password, and the confirmatory message is displayed: AuthToken changed from ‘’ to ‘’ but their old password is the only on they can login with

Enoch can create users, and has created a whole structure of queues,users, groups, catalogs, scrips, etc…

All the users have created and edited Tickets and Assets and other Person Profile fields…

But no one can change their password…

(just noticed: if I put my cursor in any Profile field, as any user, and hit return without entering anything – I get the AuthToken changed message)

Help!!

Al;

The Ubuntu installation
RT: 4.2.4
Ubuntu: Ubuntu 14.04 LTS (3.13.0-32-generic)
MySQL: Ver 14.14 Distrib 5.5.38, for debian-linux-gnu (x86_64) using readline 6.3

The CentOS installation
RT: 4.2.6
CentOS: 6.8 (2.6.32-431.23.3.el6.i686)
MySQL: mysql Ver 15.1 Distrib 5.5.38-MariaDB

Hitting return on the User Profile page triggers the [normally invisible] ‘Reset secret authentication token’ button - when it should trigger the ‘Save Preferences’ button

If you enter your password change request and click the ‘Save Preferences’ then things work as expected

Everywhere else in RT I’ve gotten used to hitting return to save changes

al;On Aug 16, 2014, at 10:08 AM, Al Joslin allen.joslin@gmail.com wrote:

when logged in as root I can change other users’ passwords

and the confirmation message says: password changed

Still, when trying to change my own password – it will not change (and the message says Auth Token Changed)

confounding…

al;

On Aug 16, 2014, at 6:33 AM, Al Joslin allen.joslin@gmail.com wrote:

I’ve an odd situation here, and I’m sure I’ve missed something very basic…

I’ve installed RT twice now, once over Ubuntu and again over CentOS, and root can add users but not change his (Enoch’s) password

None of the users, all granted the ModifySelf option, can change their passwords either

Everyone gets to enter their current and new (twice) password, and the confirmatory message is displayed: AuthToken changed from ‘’ to ‘’ but their old password is the only on they can login with

Enoch can create users, and has created a whole structure of queues,users, groups, catalogs, scrips, etc…

All the users have created and edited Tickets and Assets and other Person Profile fields…

But no one can change their password…

(just noticed: if I put my cursor in any Profile field, as any user, and hit return without entering anything – I get the AuthToken changed message)

Help!!

Al;

The Ubuntu installation
RT: 4.2.4
Ubuntu: Ubuntu 14.04 LTS (3.13.0-32-generic)
MySQL: Ver 14.14 Distrib 5.5.38, for debian-linux-gnu (x86_64) using readline 6.3

The CentOS installation
RT: 4.2.6
CentOS: 6.8 (2.6.32-431.23.3.el6.i686)
MySQL: mysql Ver 15.1 Distrib 5.5.38-MariaDB

The fact that an invisible submit button is triggering is probably a bug.

I wonder whether there should ever be a certain submit button getting
priority anyway when an RT form has multiple submit buttons. In such cases
when Enter is pressed, RT could probably return a message asking the user
to click a specific button for this particular form.On 17/08/2014 12:16 am, “Al Joslin” allen.joslin@gmail.com wrote:

Hitting return on the User Profile page triggers the [normally invisible]
‘Reset secret authentication token’ button - when it should trigger the
‘Save Preferences’ button

If you enter your password change request and click the ‘Save
Preferences’ then things work as expected

Everywhere else in RT I’ve gotten used to hitting return to save changes

al;

On Aug 16, 2014, at 10:08 AM, Al Joslin allen.joslin@gmail.com wrote:

when logged in as root I can change other users’ passwords

  and the confirmation message says: password changed

Still, when trying to change my own password – it will not change (and
the message says Auth Token Changed)

  confounding...

al;

On Aug 16, 2014, at 6:33 AM, Al Joslin allen.joslin@gmail.com wrote:

I’ve an odd situation here, and I’m sure I’ve missed something very
basic…

I’ve installed RT twice now, once over Ubuntu and again over CentOS,
and root can add users but not change his (Enoch’s) password

None of the users, all granted the ModifySelf option, can change their
passwords either

Everyone gets to enter their current and new (twice) password, and the
confirmatory message is displayed: AuthToken changed from ‘’ to
‘’ but their old password is the only on they can login with

Enoch can create users, and has created a whole structure of
queues,users, groups, catalogs, scrips, etc…

All the users have created and edited Tickets and Assets and other
Person Profile fields…

But no one can change their password…

(just noticed: if I put my cursor in any Profile field, as any user,
and hit return without entering anything – I get the AuthToken changed
message)

Help!!

Al;

The Ubuntu installation
RT: 4.2.4
Ubuntu: Ubuntu 14.04 LTS (3.13.0-32-generic)
MySQL: Ver 14.14 Distrib 5.5.38, for debian-linux-gnu (x86_64)
using readline 6.3

The CentOS installation
RT: 4.2.6
CentOS: 6.8 (2.6.32-431.23.3.el6.i686)
MySQL: mysql Ver 15.1 Distrib 5.5.38-MariaDB


RT Training - Boston, September 9-10
Training — Best Practical Solutions

I filed a bug on it as a un-expected behavior in the User/Prefs page

al;On Aug 16, 2014, at 11:13 PM, Alex Peters alex@peters.net wrote:

The fact that an invisible submit button is triggering is probably a bug.

I wonder whether there should ever be a certain submit button getting priority anyway when an RT form has multiple submit buttons. In such cases when Enter is pressed, RT could probably return a message asking the user to click a specific button for this particular form.

On 17/08/2014 12:16 am, “Al Joslin” allen.joslin@gmail.com wrote:

Hitting return on the User Profile page triggers the [normally invisible] ‘Reset secret authentication token’ button - when it should trigger the ‘Save Preferences’ button

If you enter your password change request and click the ‘Save Preferences’ then things work as expected

Everywhere else in RT I’ve gotten used to hitting return to save changes

al;

On Aug 16, 2014, at 10:08 AM, Al Joslin allen.joslin@gmail.com wrote:

when logged in as root I can change other users’ passwords

  and the confirmation message says: password changed

Still, when trying to change my own password – it will not change (and the message says Auth Token Changed)

  confounding...

al;

On Aug 16, 2014, at 6:33 AM, Al Joslin allen.joslin@gmail.com wrote:

I’ve an odd situation here, and I’m sure I’ve missed something very basic…

I’ve installed RT twice now, once over Ubuntu and again over CentOS, and root can add users but not change his (Enoch’s) password

None of the users, all granted the ModifySelf option, can change their passwords either

Everyone gets to enter their current and new (twice) password, and the confirmatory message is displayed: AuthToken changed from ‘’ to ‘’ but their old password is the only on they can login with

Enoch can create users, and has created a whole structure of queues,users, groups, catalogs, scrips, etc…

All the users have created and edited Tickets and Assets and other Person Profile fields…

But no one can change their password…

(just noticed: if I put my cursor in any Profile field, as any user, and hit return without entering anything – I get the AuthToken changed message)

Help!!

Al;

The Ubuntu installation
RT: 4.2.4
Ubuntu: Ubuntu 14.04 LTS (3.13.0-32-generic)
MySQL: Ver 14.14 Distrib 5.5.38, for debian-linux-gnu (x86_64) using readline 6.3

The CentOS installation
RT: 4.2.6
CentOS: 6.8 (2.6.32-431.23.3.el6.i686)
MySQL: mysql Ver 15.1 Distrib 5.5.38-MariaDB


RT Training - Boston, September 9-10
Training — Best Practical Solutions

I filed a bug on it as a un-expected behavior in the User/Prefs page

And I’ve gone ahead and merged it into the existing bug report.

-kevin