- I want to trigger an template with the following Condition:
I set the Ticket to “resolved” and an CustomField "Passwordvergabe"
I tried to use the following CustomCondition:
return undef unless (($self->TicketObj-
FirstCustomFieldValue(‘Passwortvergabe’) =~ /RT/i)&&($self-
TransactionObj->Type eq “resolved”));
but it doesn’t trigger. Why?
- Is there an Login to the RT-Wiki. I want to make a page for the
altering Ticket-Number-Snippet but didn’t find a login. (Well, as you
see, I have never used a wiki ;)) Are there any docs available?
Bye for now,