Help needed creating templates

Hi all,

I’m trying to create an email template that would output an nice email width
all the information that is in the ticket, all the transactions from the
start and up…

I’ve not been able to locate any good source of information of what "objects"
that are avaible when creating an template…

Firstly, is it possible to make such a template ?

Any help is appricieated, as I’m much better in PHP than PERL :slight_smile:

//Anders

Have you hugged your firewall today? No spam, thanks.
Are you the police? . . . . No ma’am, we’re sysadmins.

anders@nuaccess.net

My one is over there
http://lists.fsck.com/pipermail/rt-users/2002-December/011218.html
and I think you could find more versions similart to this one
on the lists web.On Tue, 18 Mar 2003, Anders Karlsson wrote:

Hi all,

I’m trying to create an email template that would output an nice email width
all the information that is in the ticket, all the transactions from the
start and up…

I’ve not been able to locate any good source of information of what "objects"
that are avaible when creating an template…

Firstly, is it possible to make such a template ?

Any help is appricieated, as I’m much better in PHP than PERL :slight_smile:

//Anders


Have you hugged your firewall today? No spam, thanks.

Are you the police? . . . . No ma’am, we’re sysadmins.

anders@nuaccess.net


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Hello,

I have been looking for some howto’s or faq on adding some new status’s

I initially thought it was going to be as easy as adding to the STATUS’s
array in Queue.pm

No luck,

Thanks for any insight

RP