New to RT, have 4.0.2 installed (Red Hat Linux).
We want new tickets to generate an email to the submitter (who can be
a random email account) as well as to the normal team.
In Tools -> Global -> Scrips we have:
Descrition: On Create
Condition: On Create
Action: Notify Requestors and Ccs
New ticket announcements go to the team but not to the submitter.
What are we missing here?