I installed, the RT-Extension-CommandByMail-0.06. on RT version 3.6.3.
I have the following in the RT_SiteConfig.pm:
Set($LogToFileNamed , “rt.log”); #log to rt.log
@MailPlugins = qw(Auth::MailFrom Filter::TakeAction);
The email sent to RT is as follows:
The email gets added in ticket #51252 as correspondence, but the Custom
Field by the name of ‘Status of the Issue’ does not get the value of
any help will be appreciated.