Help for troubleshooting?

Hey, buddy

I’m a newer for RT from Chinese. I hear that RT is a effectively tools for
tracking tasks, so I want to try it. :slight_smile:

I searched for the relational ebooks and documents, but I couldn’t find any
detail document for RT v2.0. I’m so disappointment since so many functions
were understood correctly from me. So I NEED HELP! Would you tell me where I
can find these relational materials?

Also, please tell me the meaning of all the rights including following
below:
AdminGroups
AdminKeywordSelects
AdminKeywords
AdminQueue
AdminUsers
CommentOnTicket
CreateTicket
DeleteTicket
ModifyACL
ModifyQueueWatchers
ModifyScrips
ModifySelf
ModifyTemplate
ModifyTicket
OwnTicket
ReplyToTicket
SeeQueue
ShowACL
ShowScrips
ShowTemplate
ShowTicket
ShowTicketComments
SuperUser
Watch
WatchAsAdminCc

I will be apreciated if you can explain for me and that would be great
helpful for me. :slight_smile:

Looking forward to your reply
and warmly regards,

Grace Gao

Beijing BUTP Whole Wise Telecom Co,. Ltd
Tel: (+8610) 82026655-2256
Fax: (+8610) 62010678
Email: Gaoxiang@hbt.com.cn

I searched for the relational ebooks and documents, but I couldn’t find any
detail document for RT v2.0. I’m so disappointment since so many functions
were understood correctly from me. So I NEED HELP! Would you tell me where I
can find these relational materials?

Unfortunately, RT 2 isn’t especially well documented at present. It’s
a very powerful, flexible system, though. The best places to look are
the Docs and mailing list archives on the Web site.

Also, please tell me the meaning of all the rights

The best reference I’ve found to this is amailing list post from
Jesse:
http://lists.fsck.com/pipermail/rt-devel/2001-April/001076.html

Tom