Help! "Could not load a valid user"

Where do I set this up so it is a valid user?-----Original Message-----
From: ops@my.domain.com [mailto:ops@my.domain.com]
Sent: Thursday, December 15, 2005 10:16 PM
To: CustomerCare
Subject: Could not load a valid user

RT could not load a valid user, and RT’s configuration does not allow

for the creation of a new user for your email.

According to the logs,

Dec 15 22:24:31 rt RT:
rt-3.4.1-19-384-5.11.5953709515658@servervault.com No recipients
found. Not sending.
(/usr/share/request-tracker3.4/lib/RT/Action/SendEmail.pm:247)

How is this possible? I sent an e-mail and I am the requestor, no
recipients found?

Justin.From: Piszcz, Justin
Sent: Thursday, December 15, 2005 10:12 AM
To: 'rt-users@lists.bestpractical.com’
Subject: Help! “Could not load a valid user”

Where do I set this up so it is a valid user?

I believe I fixed the problem.

http://www.gossamer-threads.com/lists/rt/users/39884?do=post_view_thread
ed#39884

Worked for me.

Justin.From: Piszcz, Justin
Sent: Thursday, December 15, 2005 10:17 AM
To: 'rt-users@lists.bestpractical.com’
Subject: RE: Help! “Could not load a valid user”

According to the logs,

Dec 15 22:24:31 rt RT:
rt-3.4.1-19-384-5.11.5953709515658@servervault.com No recipients
found. Not sending.
(/usr/share/request-tracker3.4/lib/RT/Action/SendEmail.pm:247)

How is this possible? I sent an e-mail and I am the requestor, no
recipients found?

Justin.

From: Piszcz, Justin
Sent: Thursday, December 15, 2005 10:12 AM
To: 'rt-users@lists.bestpractical.com’
Subject: Help! “Could not load a valid user”

Where do I set this up so it is a valid user?

At Thursday 12/15/2005 10:16 AM, Piszcz, Justin wrote:

According to the logs,

Dec 15 22:24:31 rt RT:
rt-3.4.1-19-384-5.11.5953709515658@servervault.com No recipients found.
Not sending. (/usr/share/request-tracker3.4/lib/RT/Action/SendEmail.pm:247)

How is this possible? I sent an e-mail and I am the requestor, no
recipients found?

Justin.

Let me guess - you don’t have $RT::NotifyActor set to true? See
http://wiki.bestpractical.com/index.cgi?FAQ under Mailgate

Steve

Actually I was the requestor and yeah that was set to 0-- the main issue
though it has to be someone else to request it and it worked fine. The
production server has it set to 0, thanks!

Justin.From: Stephen Turner [mailto:sturner@MIT.EDU]
Sent: Thursday, December 15, 2005 10:34 AM
To: Piszcz, Justin; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RE: Help! “Could not load a valid user”

At Thursday 12/15/2005 10:16 AM, Piszcz, Justin wrote:

According to the logs,

Dec 15 22:24:31 rt RT:
rt-3.4.1-19-384-5.11.5953709515658@servervault.com No recipients
found.
Not sending.
(/usr/share/request-tracker3.4/lib/RT/Action/SendEmail.pm:247)

How is this possible? I sent an e-mail and I am the requestor, no
recipients found?

Justin.

Let me guess - you don’t have $RT::NotifyActor set to true? See
http://wiki.bestpractical.com/index.cgi?FAQ under Mailgate

Steve