Help - Clicking the reply/comment links from header bar causes transactions/scrips

Got a pretty bad problem here.

Just pressing ‘Reply/Comment’ on the top header bar of a ticket is
causing transactions to be created, scrips to fire and therefore
blank emails to get sent out based on those scrips…

If I press reply (which has ‘/Ticket/Update.html?
Action=Respond&id=26552#updateticket’ as the link) causes:

Jul 3 19:49:39 calypso RT: Use of uninitialized value in
substitution (s///) at /opt/rt3/lib/RT/Interface/Web.pm line 617. (/
opt/rt3/lib/RT/Interface/Web.pm:617)
Jul 3 19:49:39 calypso RT: Encode::Guess failed: ; fallback to
iso-8859-1 (/opt/rt3/lib/RT/I18N.pm:414)
Jul 3 19:49:39 calypso RT: Guessed encoding: ascii
Jul 3 19:49:39 calypso RT: Encode::Guess failed: ; fallback to
iso-8859-1 (/opt/rt3/lib/RT/I18N.pm:414)
Jul 3 19:49:39 calypso RT: Guessed encoding: ascii
Jul 3 19:49:39 calypso RT: About to think about scrips for
transaction #264739
Jul 3 19:49:39 calypso RT: About to prepare scrips for transaction
#264739
Jul 3 19:49:39 calypso RT: Found 2 scrips
Jul 3 19:49:39 calypso RT: Found 1 scrips
Jul 3 19:49:39 calypso RT:
rt-3.6.3-31704-1183488579-1069.26552-6-0@OrbisUK.com #26552/264739

  • Scrip 6 (/opt/rt3/lib/RT/Action/SendEmail.pm:243)
    Jul 3 19:49:39 calypso RT:
    rt-3.6.3-31704-1183488579-1069.26552-6-0@OrbisUK.com sent To:
    Cc: (/opt/rt3/lib/RT/Action/
    SendEmail.pm:274)
    Jul 3 19:49:39 calypso RT: About to think about scrips for
    transaction #264740

Comment (/Ticket/Update.html?
Action=Comment&id=26552#updateticket) does the following:

Jul 3 19:52:12 calypso RT: Use of uninitialized value in
substitution (s///) at /opt/rt3/lib/RT/Interface/Web.pm line 617. (/
opt/rt3/lib/RT/Interface/Web.pm:617)
Jul 3 19:52:12 calypso RT: Encode::Guess failed: ; fallback to
iso-8859-1 (/opt/rt3/lib/RT/I18N.pm:414)
Jul 3 19:52:12 calypso RT: Guessed encoding: ascii
Jul 3 19:52:12 calypso RT: Encode::Guess failed: ; fallback to
iso-8859-1 (/opt/rt3/lib/RT/I18N.pm:414)
Jul 3 19:52:12 calypso RT: Guessed encoding: ascii
Jul 3 19:52:12 calypso RT: About to think about scrips for
transaction #264742
Jul 3 19:52:12 calypso RT: About to prepare scrips for transaction
#264742
Jul 3 19:52:12 calypso RT: Found 1 scrips
Jul 3 19:52:12 calypso RT: Found 0 scrips

what possible transaction can get triggered by just pressing ‘Reply/
Comment’???

Cheers in advance!

Justin
Justin Hayes
Support Manager
justin.hayes@orbisuk.com

Hmm possibly a bug with UseTransactionBatch ?

I’m using 3.6.3. If I put my scrips back to TransactionCreate instead
of TransactionBatch it stops doing it again…

Justin

Justin Hayes
Support Manager
justin.hayes@orbisuk.comOn 3 Jul 2007, at 19:51, Justin Hayes wrote:

Got a pretty bad problem here.

Just pressing ‘Reply/Comment’ on the top header bar of a ticket is
causing transactions to be created, scrips to fire and therefore
blank emails to get sent out based on those scrips…

If I press reply (which has ‘/Ticket/Update.html?
Action=Respond&id=26552#updateticket’ as the link) causes:

Jul 3 19:49:39 calypso RT: Use of uninitialized value in
substitution (s///) at /opt/rt3/lib/RT/Interface/Web.pm line 617. (/
opt/rt3/lib/RT/Interface/Web.pm:617)
Jul 3 19:49:39 calypso RT: Encode::Guess failed: ; fallback to
iso-8859-1 (/opt/rt3/lib/RT/I18N.pm:414)
Jul 3 19:49:39 calypso RT: Guessed encoding: ascii
Jul 3 19:49:39 calypso RT: Encode::Guess failed: ; fallback to
iso-8859-1 (/opt/rt3/lib/RT/I18N.pm:414)
Jul 3 19:49:39 calypso RT: Guessed encoding: ascii
Jul 3 19:49:39 calypso RT: About to think about scrips for
transaction #264739
Jul 3 19:49:39 calypso RT: About to prepare scrips for transaction
#264739
Jul 3 19:49:39 calypso RT: Found 2 scrips
Jul 3 19:49:39 calypso RT: Found 1 scrips
Jul 3 19:49:39 calypso RT:
rt-3.6.3-31704-1183488579-1069.26552-6-0@OrbisUK.com
#26552/264739 - Scrip 6 (/opt/rt3/lib/RT/Action/SendEmail.pm:243)
Jul 3 19:49:39 calypso RT:
rt-3.6.3-31704-1183488579-1069.26552-6-0@OrbisUK.com sent To:
Cc: (/opt/rt3/lib/RT/Action/
SendEmail.pm:274)
Jul 3 19:49:39 calypso RT: About to think about scrips for
transaction #264740

Comment (/Ticket/Update.html?
Action=Comment&id=26552#updateticket) does the following:

Jul 3 19:52:12 calypso RT: Use of uninitialized value in
substitution (s///) at /opt/rt3/lib/RT/Interface/Web.pm line 617. (/
opt/rt3/lib/RT/Interface/Web.pm:617)
Jul 3 19:52:12 calypso RT: Encode::Guess failed: ; fallback to
iso-8859-1 (/opt/rt3/lib/RT/I18N.pm:414)
Jul 3 19:52:12 calypso RT: Guessed encoding: ascii
Jul 3 19:52:12 calypso RT: Encode::Guess failed: ; fallback to
iso-8859-1 (/opt/rt3/lib/RT/I18N.pm:414)
Jul 3 19:52:12 calypso RT: Guessed encoding: ascii
Jul 3 19:52:12 calypso RT: About to think about scrips for
transaction #264742
Jul 3 19:52:12 calypso RT: About to prepare scrips for transaction
#264742
Jul 3 19:52:12 calypso RT: Found 1 scrips
Jul 3 19:52:12 calypso RT: Found 0 scrips

what possible transaction can get triggered by just pressing ‘Reply/
Comment’???

Cheers in advance!

Justin

Justin Hayes
Support Manager
justin.hayes@orbisuk.com


The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

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Ahh re-read the note about the bug:

NOTE: RT from 3.6.x up to 3.6.3 has a bug that creates an extra
“correspond”-transaction to fetch the mailaddresses on a correspon-
reply in transactionbatch-stage. A patch was posted to the rt-users
list for this bug: The rt-users Archives
attachments/20070204/4f331f76/rt-3.6.3-transaction_batch.bin

Read it before trying Batch out but hadn’t understood it’s implication.

Justin

Justin Hayes
Support Manager
justin.hayes@orbisuk.comOn 3 Jul 2007, at 20:25, Justin Hayes wrote:

Hmm possibly a bug with UseTransactionBatch ?

I’m using 3.6.3. If I put my scrips back to TransactionCreate
instead of TransactionBatch it stops doing it again…

Justin


Justin Hayes
Support Manager
justin.hayes@orbisuk.com

On 3 Jul 2007, at 19:51, Justin Hayes wrote:

Got a pretty bad problem here.

Just pressing ‘Reply/Comment’ on the top header bar of a ticket is
causing transactions to be created, scrips to fire and therefore
blank emails to get sent out based on those scrips…

If I press reply (which has ‘/Ticket/Update.html?
Action=Respond&id=26552#updateticket’ as the link) causes:

Jul 3 19:49:39 calypso RT: Use of uninitialized value in
substitution (s///) at /opt/rt3/lib/RT/Interface/Web.pm line 617.
(/opt/rt3/lib/RT/Interface/Web.pm:617)
Jul 3 19:49:39 calypso RT: Encode::Guess failed: ; fallback to
iso-8859-1 (/opt/rt3/lib/RT/I18N.pm:414)
Jul 3 19:49:39 calypso RT: Guessed encoding: ascii
Jul 3 19:49:39 calypso RT: Encode::Guess failed: ; fallback to
iso-8859-1 (/opt/rt3/lib/RT/I18N.pm:414)
Jul 3 19:49:39 calypso RT: Guessed encoding: ascii
Jul 3 19:49:39 calypso RT: About to think about scrips for
transaction #264739
Jul 3 19:49:39 calypso RT: About to prepare scrips for
transaction #264739
Jul 3 19:49:39 calypso RT: Found 2 scrips
Jul 3 19:49:39 calypso RT: Found 1 scrips
Jul 3 19:49:39 calypso RT:
rt-3.6.3-31704-1183488579-1069.26552-6-0@OrbisUK.com
#26552/264739 - Scrip 6 (/opt/rt3/lib/RT/Action/SendEmail.pm:243)
Jul 3 19:49:39 calypso RT:
rt-3.6.3-31704-1183488579-1069.26552-6-0@OrbisUK.com sent To:
Cc: (/opt/rt3/lib/RT/Action/
SendEmail.pm:274)
Jul 3 19:49:39 calypso RT: About to think about scrips for
transaction #264740

Comment (/Ticket/Update.html?
Action=Comment&id=26552#updateticket) does the following:

Jul 3 19:52:12 calypso RT: Use of uninitialized value in
substitution (s///) at /opt/rt3/lib/RT/Interface/Web.pm line 617.
(/opt/rt3/lib/RT/Interface/Web.pm:617)
Jul 3 19:52:12 calypso RT: Encode::Guess failed: ; fallback to
iso-8859-1 (/opt/rt3/lib/RT/I18N.pm:414)
Jul 3 19:52:12 calypso RT: Guessed encoding: ascii
Jul 3 19:52:12 calypso RT: Encode::Guess failed: ; fallback to
iso-8859-1 (/opt/rt3/lib/RT/I18N.pm:414)
Jul 3 19:52:12 calypso RT: Guessed encoding: ascii
Jul 3 19:52:12 calypso RT: About to think about scrips for
transaction #264742
Jul 3 19:52:12 calypso RT: About to prepare scrips for
transaction #264742
Jul 3 19:52:12 calypso RT: Found 1 scrips
Jul 3 19:52:12 calypso RT: Found 0 scrips

what possible transaction can get triggered by just pressing
‘Reply/Comment’???

Cheers in advance!

Justin

Justin Hayes
Support Manager
justin.hayes@orbisuk.com


The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com


The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com