I was wondering if there was a way to strucure rt so that we could have
queues in groups.
ie
web dev team
web site (seperate queue with tickets)
logins (seperate queue with tickets)
email
it
software install
upgrades
etc
Thanks.
John
<>< Proverbs 3:5 “Trust in the Lord with all your heart and lean not on
your own understanding;”
Not really, at least as far as the data structures go. However, you
could easily write some pages to drop in to RT that would provide a
visual structure for such an arrangement. Or maybe you could pull some
snazzy tricks with keywords (with the queue names as keyword values)
along with some custom interface pages to do what you need.
Sorry for the high-level, not-very-helpful answer.
Matt
John Gedeon writes: