Header/body dissapeared

RT Users
1

lo

i got a running rt3-0-1 with mysql.
im getting the emails to rt3 with fetchmail to a local alias.
sometimes the header and body disapears and the only line under history
of such a ticket is: “Tue Jul 01 18:19:27 2003 RT_System -
Ticket created”

ive send several messages myself into rt3 but they are always displayed.
ive even tried it with word email client with html formatted and
everything that could get wrong but nothing.

only some customers can send in mails that are displayed, most of them
are just blank and as i sead the header and body isnt displayed.

greets
tobias lott

2

lo

i got a running rt3-0-1 with mysql.
im getting the emails to rt3 with fetchmail to a local alias.
sometimes the header and body disapears and the only line under history
of such a ticket is: “Tue Jul 01 18:19:27 2003 RT_System -
Ticket created”

RT versions before 3.0.3 had issues with some mailforomed unicode
characters that could cause a problem like this. Can you verify that
it’s still a problem if you upgrade to a current release?

3

im getting the emails to rt3 with fetchmail to a local alias.

Could you give a brief overview of how you setup fetchmail and the local
aliases?

I was hoping to do it that way, but ended up just forwarding the rt mail
to the rt server’s ip and running postfix on the rt server. I would
prefer not to have an smtpd running on the rt server, but I needed to get
it running fast so I did what I know how to do.

Thanks for any pointers,

| || | | | ___ _ __ __ _
| || |_ / | / | / _ | '/ ` |
| _| (| __ | () | | | (| |
|_| _||()/|| _, |
Dan Dofton, Automation Asst. |__/
ddofton@4cls.org (607)723-8236e313

4

ive upraded to 3.0.3, but the problem is the same.
ill try tu reinstall it complety.On Tue, Jul 01, 2003 at 02:54:21PM -0400, Jesse Vincent wrote:

On Tue, Jul 01, 2003 at 08:07:32PM +0200, Tobias Lott wrote:

lo

i got a running rt3-0-1 with mysql.
im getting the emails to rt3 with fetchmail to a local alias.
sometimes the header and body disapears and the only line under history
of such a ticket is: “Tue Jul 01 18:19:27 2003 RT_System -
Ticket created”

RT versions before 3.0.3 had issues with some mailforomed unicode
characters that could cause a problem like this. Can you verify that
it’s still a problem if you upgrade to a current release?

rt-users mailing list
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http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

5

i start fetchmail with cron

.fetchmailrc

poll mail.foo.tld
protocol POP3
user info@foo.tld
password XXXXXXXX
to info@the-rt-server.foo.tld

aliases

info: “|/path/to/rt3/bin/rt-mailgate --queue info --action correspond --url http://the-rt-server.foo.tld/”

nothing more.On Wed, Jul 02, 2003 at 04:27:47PM -0400, Dan Dofton wrote:

On Tue, 1 Jul 2003 20:07:32 +0200 Tobias Lott tlott@gmx.net wrote:

im getting the emails to rt3 with fetchmail to a local alias.

Could you give a brief overview of how you setup fetchmail and the local
aliases?

I was hoping to do it that way, but ended up just forwarding the rt mail
to the rt server’s ip and running postfix on the rt server. I would
prefer not to have an smtpd running on the rt server, but I needed to get
it running fast so I did what I know how to do.

Thanks for any pointers,

–

| || | | | ___ _ __ __ _
| || |_ / | / | / _ | '/ ` |
| _| (| __ | () | | | (| |
|_| _||()/|| _, |
Dan Dofton, Automation Asst. |__/
ddofton@4cls.org (607)723-8236e313

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

6

i start fetchmail with cron

.fetchmailrc

poll mail.foo.tld
protocol POP3
user info@foo.tld
password XXXXXXXX
to info@the-rt-server.foo.tld

aliases

info: “|/path/to/rt3/bin/rt-mailgate --queue info --action correspond
–url http://the-rt-server.foo.tld/”

nothing more.

Thanks much. Sometimes things are much simpler than I imagine. Are the
aliases defined in /etc/aliases, or ~/.aliases, or ~./mailrc? And did you
have to create a unix user named ‘info’ on the rt box?
Dan Dofton
Automation Assistant
Four County Library System
304 Clubhouse Rd
Vestal, NY 13850
(607) 723-8236 Ext 313
ddofton@4cls.org
www.4cls.org

7

the aliases are in /etc/aliases and i dont have a unix user named infoOn Thu, Jul 03, 2003 at 10:21:47AM -0400, Dan Dofton wrote:

On Wed, 2 Jul 2003 23:12:36 +0200 Tobias Lott tlott@gmx.net wrote:

i start fetchmail with cron

.fetchmailrc

poll mail.foo.tld
protocol POP3
user info@foo.tld
password XXXXXXXX
to info@the-rt-server.foo.tld

aliases

info: “|/path/to/rt3/bin/rt-mailgate --queue info --action correspond
–url http://the-rt-server.foo.tld/”

nothing more.

Thanks much. Sometimes things are much simpler than I imagine. Are the
aliases defined in /etc/aliases, or ~/.aliases, or ~./mailrc? And did you
have to create a unix user named ‘info’ on the rt box?

Dan Dofton
Automation Assistant
Four County Library System
304 Clubhouse Rd
Vestal, NY 13850
(607) 723-8236 Ext 313
ddofton@4cls.org
www.4cls.org

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm