Is anyone having an issue where linked tickets default to the incorrect
server? When I mouseover the links, instead of defaulting to
http://myserver/Ticket/Display.html?id=xxxx", they default to
http://localhost/Ticket/Display.html?id=xxxx". This only happens with linked
tickets. I can still go to the ticket by clicking on it in the queue, or in
any other Tickets pane. Clicking on them in the links pane, however, ends up
with an error because there is no web server on localhost. This issue can be
repeated from multiple clients, multiple OS’.
Any thoughts on why the server is being translated incorrectly?
Thanks,
Elbert Lai
Network Operations Manager
Itiva Networks
530 Lytton Ave
2nd Floor
Palo Alto, CA 94301
650-521-3403 (cell)
650-560-6125 (fax)
elbertlai@itiva.comFrom: Alan Cheng [mailto:chenga@ias.edu]
Sent: Thursday, May 08, 2008 8:21 PM
To: Elbert Lai; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Having trouble installing 3.7.85 on fc8
Are there any errors in the RT log? I found it useful to enable debug in a
similar situation like you have:
Try adding the following lines in your RT_SiteConfig.pm if you don’t have
them yet:
Set($LogToFile , ‘debug’);
Set($LogDir, ‘/opt/rt3/var/log’);
Set($LogToFileNamed , “rt.log”);
File “rt.log” must be writable by your http daemon.
Thanks,
Alan
From: rt-users-bounces@lists.bestpractical.com on behalf of Elbert Lai
Sent: Thu 5/8/2008 10:18 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Having trouble installing 3.7.85 on fc8
I’ve been able to get as far as the page that says:
You’re almost there!
You haven’t yet configured your webserver to run RT
You appear to have installed RT’s web interface correctly, but haven’t yet
configured your web server to “run” the RT server which powers the web
interface.
The next step is to edit your webserver’s configuration file to instruct it
to use RT’s mod_perl, fastcgi or speedycgi handler.
I’m trying to configure it to use mod_perl but having no luck so far.
Here’s my /etc/httpd/conf.d/rt3.conf. As far as I can tell, I’m referring to
mod_perl, and when I restart the httpd daemon, it tells me that mod_perl is
already loaded.
I’d appreciate any insight.
Thanks,
Alias /rt3 “//opt/rt3/share/html”
LoadModule perl_module mod_perl.so
PerlModule Apache::DBI
PerlRequire /usr/sbin/webmux.pl
<Directory /opt/rt3/share/html>
AllowOverride All
Options ExecCGI FollowSymLinks
Order allow,deny
Allow from all
<Location /rt>
RewriteEngine On
RedirectMatch permanent (.*)/$ $1/index.html
AddDefaultCharset UTF-8
SetHandler perl-script
PerlHandler RT::Mason
ServerName localhost
DocumentRoot /opt/rt3/share/html
AddDefaultCharset UTF-8
PerlModule Apache2 Apache2::compat
PerlModule Apache::DBI
PerlRequire /usr/sbin/webmux.pl
SetHandler perl-script
PerlHandler RT::Mason
Elbert Lai
Network Operations Manager
Itiva Networks
530 Lytton Ave
2nd Floor
Palo Alto, CA 94301
650-521-3403 (cell)
650-560-6125 (fax)
elbertlai@itiva.com