We are getting ready to bring RT live and are passing the final hurdles.
One issue that I am working through is the following. We are adding RT to
already existing mail aliases which our support engineers currently monitor
for incoming customer requests. The problem is they also sometimes use
these aliases for internal communication unrelated to a specific ticket. I
was hoping to have RT ignore these internal emails not related to a ticket.
From what I’ve seen in past posts I may be out of luck but just thought I’d
see if someone had any ideas.
Thanks in advace,
Senior Engineering Support Engineer
Green Hills Software - http://www.ghs.com blocked::http://www.ghs.com/
34125 US Hwy 19 North Suite 100
Palm Harbor, FL 34684
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