Have RT cc' all included

RT Users
1

Hello List,

Right now with our RT system, the auto-replies generated only go back to
the sender and not the people cc’d. Can this be changed so that the
auto-replies include anyone cc’d? If so, how can this be done?

Thanks
Tim

GPG me!!

gpg --keyserver pool.sks-keyservers.net --recv-keys F186197B

2

Hello List,

Right now with our RT system, the auto-replies generated only go back
to the sender and not the people cc’d. Can this be changed so that the
auto-replies include anyone cc’d? If so, how can this be done?

Thanks
Tim

If I’m understanding what you’re looking for, you’ll just setup a new
scrip (either globally or on the queue level) to notify CCs for certain
transactions.

Something like:
On Create Notify Ccs with template Transaction
On Resolve Notify Ccs with template Status Change
etc…