Have filtered select custom field options

RT Users
1

Hi All,

I just wonder as I have a suggestion from our management whether it is
possible to have a custom field which is filtered by aselection made in an
earlier select box.

For example say: I have one CF which is for Business Area and based on the
selection made here a second list will need to have values filtered and
specific to the specific business area.

Would such a thing be at all possible?

Regards,

*Aaron Guise
027 212 6638
aaron@guise.net.nz

2

Hi Aaron,

I have the same problem with you. Do you have any idea about it?
I’ve looked into custom field config file and scrip, but it didn’t work.

Does any one in this forum have any good suggestions on this, please kindly
share with us, thanks a lot.

Br
Vodar

View this message in context: http://requesttracker.8502.n7.nabble.com/Have-filtered-select-custom-field-options-tp37371p53932.html

3

Use based on and categories to select when to show value. Should work in
3.8 and 4.

Ruslan from phone.20.03.2009 6:16 пользователь “Aaron Guise” aaron@guise.net.nz написал:

Hi All,

I just wonder as I have a suggestion from our management whether it is
possible to have a custom field which is filtered by aselection made in an
earlier select box.

For example say: I have one CF which is for Business Area and based on the
selection made here a second list will need to have values filtered and
specific to the specific business area.

Would such a thing be at all possible?

Regards,

*Aaron Guise
027 212 6638
aaron@guise.net.nz
*

The rt-users Archives

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4

Thanks for your suggestion, Ruslan. Really helpful.

Another question here, would this work between two Custom Fields which are
both using ExternalValues? Can I use another Custom Field’s value in
ExternalValues config file?On Tue, May 21, 2013 at 5:57 PM, Ruslan Zakirov [via RequestTracker] < ml-node+s8502n53935h91@n7.nabble.com> wrote:

Use based on and categories to select when to show value. Should work in
3.8 and 4.

Ruslan from phone.
20.03.2009 6:16 пользователь “Aaron Guise” <[hidden email]http://user/SendEmail.jtp?type=node&node=53935&i=0>
написал:

Hi All,

I just wonder as I have a suggestion from our management whether it is
possible to have a custom field which is filtered by aselection made in an
earlier select box.

For example say: I have one CF which is for Business Area and based on
the selection made here a second list will need to have values filtered and
specific to the specific business area.

Would such a thing be at all possible?

Regards,

**
*Aaron Guise
027 212 6638
*
*[hidden email] http://user/SendEmail.jtp?type=node&node=53935&i=1
*

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: [hidden email]http://user/SendEmail.jtp?type=node&node=53935&i=2

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–
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Br
Vodar
It’s not where you start – it’s where you finish that count.

View this message in context: http://requesttracker.8502.n7.nabble.com/Have-filtered-select-custom-field-options-tp37371p53940.html

5

Thanks for your suggestion, Ruslan. Really helpful.

Another question here, would this work between two Custom Fields which are
both using ExternalValues? Can I use another Custom Field’s value in
ExternalValues config file?

Should in theory, but I havn’t checked.

Use based on and categories to select when to show value. Should work in
3.8 and 4.

Ruslan from phone.
20.03.2009 6:16 пользователь “Aaron Guise” <[hidden email]http://user/SendEmail.jtp?type=node&node=53935&i=0>
написал:

Hi All,

I just wonder as I have a suggestion from our management whether it is
possible to have a custom field which is filtered by aselection made in an
earlier select box.

For example say: I have one CF which is for Business Area and based on
the selection made here a second list will need to have values filtered and
specific to the specific business area.

Would such a thing be at all possible?

Regards,

**
*Aaron Guise
027 212 6638
*
*[hidden email] http://user/SendEmail.jtp?type=node&node=53935&i=1
*

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: [hidden email]http://user/SendEmail.jtp?type=node&node=53935&i=2

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

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Br
Vodar
It’s not where you start – it’s where you finish that count.

View this message in context: Re: Have filtered select custom field
optionshttp://requesttracker.8502.n7.nabble.com/Have-filtered-select-custom-field-options-tp37371p53940.html

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Best regards, Ruslan.

6

I just tried this, it works! Thanks for your apply again.

This may be helpful for others, just share it:

I got two custom fields named as Customer and Contact. In Contact config
file, I set it basedon value to Customer( custom field id) via
SetBasedOn($id), then when I populate Contact values from External, I
returned Customer value as category to it.

push @res, {
                name             => $element->{'cont_name'},
                description     => $element->{'cont_email'},
                sortorder        => $i++,

category => $element->{‘bcs_cust_Name’},
};

After completed this, just restart RT. Now you can check out the filter in
Contact field based on Customer. Hope this would be help.On Tue, May 21, 2013 at 9:11 PM, Ruslan Zakirov-2 [via RequestTracker] < ml-node+s8502n53941h77@n7.nabble.com> wrote:

On Tue, May 21, 2013 at 5:01 PM, Vodar <[hidden email]http://user/SendEmail.jtp?type=node&node=53941&i=0 wrote:

Thanks for your suggestion, Ruslan. Really helpful.

Another question here, would this work between two Custom Fields which
are both using ExternalValues? Can I use another Custom Field’s value in
ExternalValues config file?

Should in theory, but I havn’t checked.

On Tue, May 21, 2013 at 5:57 PM, Ruslan Zakirov [via RequestTracker] <[hidden email] http://user/SendEmail.jtp?type=node&node=53940&i=0> wrote:

Use based on and categories to select when to show value. Should work in
3.8 and 4.

Ruslan from phone.
20.03.2009 6:16 пользователь “Aaron Guise” <[hidden email]http://user/SendEmail.jtp?type=node&node=53935&i=0>
написал:

Hi All,

I just wonder as I have a suggestion from our management whether it is
possible to have a custom field which is filtered by aselection made in an
earlier select box.

For example say: I have one CF which is for Business Area and based on
the selection made here a second list will need to have values filtered and
specific to the specific business area.

Would such a thing be at all possible?

Regards,

**
*Aaron Guise
027 212 6638
*
*[hidden email] http://user/SendEmail.jtp?type=node&node=53935&i=1
*

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: [hidden email]http://user/SendEmail.jtp?type=node&node=53935&i=2

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

–
RT Training in Seattle, June 19-20: http://bestpractical.com/training

If you reply to this email, your message will be added to the
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Br
Vodar
It’s not where you start – it’s where you finish that count.

View this message in context: Re: Have filtered select custom field
optionshttp://requesttracker.8502.n7.nabble.com/Have-filtered-select-custom-field-options-tp37371p53940.html

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–
Best regards, Ruslan.

–
RT Training in Seattle, June 19-20: http://bestpractical.com/training

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Br
Vodar
It’s not where you start – it’s where you finish that count.

View this message in context: http://requesttracker.8502.n7.nabble.com/Have-filtered-select-custom-field-options-tp37371p53954.html