Has anyone actually gotten html2mime to work?

i am trying to get

http://wiki.bestpractical.com/index.cgi?html2mime

to work…

the help page suggests::

rt: “|/home/rt/bin/html2mime | /usr/local/rt3/bin/rt-mailgate --queue
“General” --action correspond --url http://whatever/

but when i try this i get the error
----- Transcript of session follows -----
smrsh: cannot use | in command
554 5.0.0 Service unavailable

Any ideas?

Thanks

Randy