We recently upgraded from RT 3.0.10 (perl 5.6.1) to 3.2.3 (perl 5.8.5). I
have a user who’s stating that the old installation handled “*.log” text
attachments differently. Specifically, when clicking on the attachment in
the past, his application defined for .log files would open the attachment.
Now it just opens in a browser window. He has to right-click save then open
the resulting file. I realize this may be more appropriate or RFC behavior
or something, but is there a way to get it to work the old way?