Handling of text attachments; launch external app?

RT Users
1

We recently upgraded from RT 3.0.10 (perl 5.6.1) to 3.2.3 (perl 5.8.5). I
have a user who’s stating that the old installation handled “*.log” text
attachments differently. Specifically, when clicking on the attachment in
the past, his application defined for .log files would open the attachment.
Now it just opens in a browser window. He has to right-click save then open
the resulting file. I realize this may be more appropriate or RFC behavior
or something, but is there a way to get it to work the old way?

Thanks!

-=| Ben
2

False alarm - the user sending in the attachment was using Pine which sent
the .log file as text/plain instead of octet/stream like all the other
logfiles we’ve been getting.

-=| BenFrom: rt-users-bounces@lists.bestpractical.com

[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of
ben@atomicmatrix.net
Sent: Thursday, April 07, 2005 11:46 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Handling of text attachments; launch external app?

We recently upgraded from RT 3.0.10 (perl 5.6.1) to 3.2.3 (perl 5.8.5). I
have a user who’s stating that the old installation handled “*.log” text
attachments differently. Specifically, when clicking on the attachment in
the past, his application defined for .log files would open the attachment.
Now it just opens in a browser window. He has to right-click save then open
the resulting file. I realize this may be more appropriate or RFC behavior
or something, but is there a way to get it to work the old way?

Thanks!

-=| Ben