Hello,
I’ve got a problem with handling tickets in queues containing spaces.
Description:
The mails are being fetched via fetchmail and delivered to rt-mailgate via procmail.
All things work fine, but I still couldn’t deliver Mails to Queuenames containing spaces.
I have already searched for a solution in the web, but the most mentioned hint, to put
the queue-name between single quotes behind the --queue option of rt-mailgate, doesn’t
work. For better understanding, my code in the .procmailrc
– SNIP: .procmailrc –
… setting some variables
:0
{
getting action from Recipient
TO=formail -c -xReceived: |grep $MAILDOMAIN |sed -e 's/.*for *<*\(.*\)>* *;.*$/\1/'
ACTION=echo $TO| $HOME/get_action.pl
QUEUE=formail -c -xSubject: | awk -F[ '{ print $2 }' | awk -F] '{ print $1 }'
… change something within the mailheader
:0 h b w
|/usr/bin/perl $RT_MAILGATE --queue “${QUEUE}” --action $ACTION --url ${RT_URL}
}
– SNAP –
The procmail.log returns:
– SNIP: procmail.log –
…
procmail: Assigning “QUEUE=Queue with Spaces”
…
procmail: Executing “/usr/bin/perl,/usr/local/rt3/bin/rt-mailgate,–queue,Queue with Spaces,–action,correspond,–url,http://rt.domain.com/”
procmail: Assigning “LASTFOLDER=/usr/bin/perl /usr/local/rt3/bin/rt-mailgate --queue Queue with Spaces --action correspond --url http://rt.domain.com/”
procmail: Notified comsat: “rt_dispatcher@:/usr/bin/perl /usr/local/rt3/bin/rt-mailgate --queue Queue with Spaces --action correspond --url http://rt.domain.com/”
From Stefan.Oeser@emendis.de Wed Nov 7 13:17:00 2007
Folder: /usr/bin/perl /usr/local/rt3/bin/rt-mailgate --queue Queue 1606
– SNAP –
Additional Information:
I’m trying to use only two mailadresses: rt@rt.domain.com and rt-comment@rt.domain.com,
the Mailsubject must be written like ‘[Queuename #TicketID] TicketSubject’ to answer a ticket
and like ‘[Queuename] TicketSubject’ to create a Ticket. I use procmail to deliver the mails into
rt-mailgate and rewrite the Mailsubject.
I would be very grateful for some help 
Best regards,
Stefan Oeser