GUI problems after upgrade to 3.6.1

Hello!

I was just upgrading from RT 3.4.3 to 3.6.1 and the look’n’feel is messed up.

I have verified that i can obtain the css.
Images are not being parsed by Mason.

Has anyone else experienced this?
Any ideas?

There is an image of this at:
http://flickr.com/photos/38018452@N00/272904963/

Greetings,
Hermann Ronaldsson

Looks like, the css is not loaded. do you have more infos? How does your
apache conf looks like?2006/10/18, Hermann Ronaldsson hermann@ronaldsson.net:

Hello!

I was just upgrading from RT 3.4.3 to 3.6.1 and the look’n’feel is messed
up.

I have verified that i can obtain the css.
Images are not being parsed by Mason.

Has anyone else experienced this?
Any ideas?

There is an image of this at:
http://flickr.com/photos/38018452@N00/272904963/

Greetings,
Hermann Ronaldsson


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MFG

Torsten Brumm

http://www.torsten-brumm.de

Hermann Ronaldsson wrote:

Hello!

I was just upgrading from RT 3.4.3 to 3.6.1 and the look’n’feel is
messed up.

I have verified that i can obtain the css.
Images are not being parsed by Mason.

Has anyone else experienced this?
Any ideas?

There is an image of this at:
http://flickr.com/photos/38018452@N00/272904963/

Greetings,
Hermann Ronaldsson



The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

You may want to check that the permissions and ownership on and within
the NoAuth directory are being set properly. I had this issue before
and found that for some reason, the permissions were being set without
the x bit. I think it had something to do with the umask.

Mathew Snyder

Make sure you moved your OLD customized css file out of
local/html/NoAuth? That bit me on first upgrade.

Hermann Ronaldsson wrote:

Hello!

I was just upgrading from RT 3.4.3 to 3.6.1 and the look’n’feel is
messed up.

I have verified that i can obtain the css.
Images are not being parsed by Mason.

Has anyone else experienced this?
Any ideas?

There is an image of this at:
http://flickr.com/photos/38018452@N00/272904963/

Greetings,
Hermann Ronaldsson



The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati

I had same problem, it was a path mismatch
Humberto Junior

Mathew Snyder escreveu:

Humberto, could you please elaborate? FWIW, I too am having the same
problem. I can put in the URL straight to the CSS files, and the CSS
source will load just fine. If I go to the main index page, I get the
image Hermann posted to flickr. I view-source’d the index page, found
where the HTML is querying the CSS, and it’s the correct path. How did
you go about finding your path mismatch?

Many thanks!
–Lee

Humberto Junior wrote: