Grouping tickets

RT Users
1

Hi,

I have a RT queue to abuse complaints, and I’d like to group tickets
regarding the same SPAM, notifying all the requestors involved. Currently I
do it resolving the tickets individually, and I have a scrip
"NotifyRequestors onResolve with Template Resolved".

Any idea ?

TIA,

Presciliano

2

I have a RT queue to abuse complaints, and I’d like to group tickets
regarding the same SPAM, notifying all the requestors involved. Currently I
do it resolving the tickets individually, and I have a scrip
“NotifyRequestors onResolve with Template Resolved”.

Any idea ?

Check the ‘Links’ section of the ticket – you can merge all the tickets
into one, and all the Requestors will be kept on the ticket, so by
resolving the ticket, you’ll be notifying all the requestors.