Hi Team
I have installed RT 4.2.9 in which my group users are not able to receive
mails when generated tickets. Need to know if there is any settings or if I
am going wrong anywhere.
Sachin Murudkar
IT Manager
T: +91 22 4209 5000
*M: *8879645324
Mainframe IT Park, Building H, Royal Palms, Mumbai 400065, India.
primefocusworld.com http://www.primefocusworld.com
As a super user (or a user with the ShowOutgoingEmail right), look at the
emails being generated by RT and confirm that they have the expected To, Cc
and Bcc headers. If not, this is possibly a group configuration issue.
Consider enabling debug logging to determine whether mail is being
successfully relayed. Further details about your outgoing mail
configuration might also assist.On Sat, 28 Feb 2015 at 01:15 Sachin Murudkar < sachin.murudkar@primefocusworld.com> wrote:
Hi Team
I have installed RT 4.2.9 in which my group users are not able to receive
mails when generated tickets. Need to know if there is any settings or if I
am going wrong anywhere.Sachin Murudkar
IT Manager
T: +91 22 4209 5000
*M: *8879645324
Mainframe IT Park, Building H, Royal Palms, Mumbai 400065, India.
primefocusworld.com http://www.primefocusworld.com